In response to the UK Competition and Markets Authority’s allegations, Microsoft will stop the renewal plan and deduct money for players who have not used Xbox Game Pass for two consecutive years, and will clearly state the details of the automatic renewal plan.
Since 2019, the UK Competition and Markets Authority has been investigating the subscription services of many game companies. The authority believes that Microsoft’s Xbox Game Pass has not explained the automatic deduction process of the automatic renewal plan to players in detail, nor has it provided a simple The unsubscribing method allows players to be billed even when Game Pass is disabled.
Under Xbox’s new policy, Microsoft will first email players who haven’t used Game Pass for at least a year, reminding them and instructing them on how to unsubscribe. If the user has not used Game Pass and the subscription has not been canceled within the following year, Microsoft will automatically stop billing the player concerned.
It is reported that the new policy is Microsoft’s initiative to propose to the UK Competition and Markets Authority. In addition to voluntarily stopping the deduction of the relevant players, it will also clearly indicate to the players the content, payment, cancellation and refund methods of the automatic renewal plan. etc. details.
Michael Grenfell, executive director of the UK Competition and Markets Authority, believes that players should be clear regarding the content of their subscription plans in order to make the right decisions when it comes to auto-renewal and subscriptions. Regarding Microsoft’s new policy, Grenfell is pleased with its efficiency and improvement plans, and hopes to protect the interests of players.
source:IGN
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