2023-08-24 22:13:03
Windows 11 – BSOD with UNSUPPORTED_PROCESSOR error message
Windows 11 KB5029351 update is causing a major problem. PCs are victims of a failure during its installation. The machine crashes and an error message appears indicating that the processor is not supported (UNSUPPORTED_PROCESSOR).
Available since August 22, this update offers improvements and bug fixes. It provides solutions to some known problems. Microsoft fixes things like the Group Policy service, print jobs submitted to a virtual print queue, search box size, and other little things here and there.
Several reports reveal that this update is not perfect to the point that in some cases it generates a fatal error (BSOD) accompanied by the message ” unsupported processor “. Through the Microsoft Health Center declares
We are currently investigating to determine if this is an issue caused by Microsoft. We will provide an update when more information becomes available.
The firm adds that the problem occurs on some Windows 11 computers after downloading and installing KB5029351. A restriction for affected systems is in place to prevent this crash.
For the moment the details are missing to determine exactly the origin of the problem. The most popular hypothesis puts forward a problem with the recent BIOS updates deployed by MSI in preparation for the arrival of the 14th generation Core, codenamed Raptor Lake Refresh.
On Reddit the affected PCs are all with the latest MSI BIOS updates. A report mentions that installing an older BIOS allows the installation of the KB5029351 update.
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