2023-06-22 13:23:22
In just two short months, the conversational artificial intelligence tool ChatGPT, developed by OpenAI, managed to reach 100 million users. It’s faster than the most popular networks or search engines. For businesses, it’s also a sign, if one were needed, that the time for work automation has come: 90% of respondents in Slack’s State of Work 2023 report using AI at within their organization show higher levels of productivity.
However, the adoption of these automation tools is still very far from being the norm within organizations. Which trades can already seize it? How to set up simple and effective automation processes? Beyond AI, what methods can be adopted to create automated processes? Analysis.
Work better, faster and with a free mind
In his report State of Work 2023, Slack gives pride of place to the uses of AI and automation in business and their impact on employee productivity. First, edifying observation: workers who use automation methods “save an average of 3.6 hours” of work per week. A time saver that frees you from repetitive tasks and affects almost all categories of workers. Engineering (71% regular users) and IT (68%) teams use these methods the most, but design (57%), marketing (47%), and commerce (36%) are those whose potential for automation has yet to be realized.
Respondents to Slack’s State of Work survey also point to a paradox: while 77% of them say that automating routine tasks would greatly improve their productivity, only 45% say their teams have created processes to facilitate their work. A glaring shortfall in the operational efficiency of organizations, which Capgemini also highlighted in its study ” The Automation Advantage ”: the automation of business processes would make it possible to gain up to 30% in efficiency. As for those questioned in Slack’s State of Work report, they highlight three main benefits of automation: 62% believe they can do more in less time and with fewer resources, 44% say that automation allows them to have a greater business impact and 36% point to a better work/life balance. Other advantages can also be underlined: the reduction of costs induced by inefficient processes, a greater force of innovation carried by a saving of time of the workers and, generally, a better competitiveness vis-a-vis the competition.
“Now is the time for companies to redefine work in a way that boosts productivity while helping people perform at their best. We’ve already had a glimpse of the incredible productivity of generative AI at work. The true power of this technology will be seen when AI tools can also analyze and act on knowledge accumulated internally regarding customers, projects or employees,” said Lidiane Jones, CEO of Slack.
Hybridization of work and automation: a happy marriage
In the age of hybrid work, where we mix days in the office and days of remote work in the same week, the use of a productivity platform like Slack seems a necessity for organizations.
Slack allows for optimized remote collaboration thanks to its discussion channels and collaborative work features, like canvas : a tool that complements discussion channels by offering a common workspace where content (audios, videos, workflows, etc.) is automatically updated. This allows collaborators to access, modify and improve documents as projects evolve. But Slack also allows you to transform routine tasks into automated workflows: following identifying the processes you want to make automatic, Slack’s workflow generator takes things in hand and saves time.
In other words, Slack no longer only allows the use of external tools on the platform: it allows any user to automate their own workflows and those of their team. For example, a workflow can be created for the onboarding of a new collaborator: he will automatically receive on Slack all the information he needs to integrate well. Automation processes that blend seamlessly with the hybrid workplace.
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