2024-08-26 14:41:41
A new study from the tire experts at Tires Easy reveals the vehicle makes and models that have received the most complaints over the past decade.
The survey analyzed data from more than 620,000 complaints in the National Highway Traffic Safety Administration’s (NHTSA) Office of Defects Investigation (ODI) owner complaint database since 2015.
The data shows the number of complaints about specific models and brands, and reveals where in the U.S. residents file the most complaints about their vehicles.
The most complained car brands
Ford has been the company with the most complaints since 2015, with data showing that the US manufacturer received 110,011 complaints about its vehicles.
Complaints about Ford vehicles accounted for 17.61% of all complaints in the NHTSA database. Despite being the largest automaker in the U.S., Ford vehicles accounted for six of the 10 most reported models, with the Fusion, F-150 and Escape ranking in the top three.
Chevrolet was the second most complained vehicle brand, receiving 61,307 complaints, accounting for 9.82% of all complaints.
The most complained Chevrolet model was the Malibu, which ranked 10th among all models nationwide with 9,273 complaints. As a result, the Malibu was the subject of 1.49% of all complaints in the NHTSA data.
In third place was Toyota, with 41,465 complaints. No Toyota model made the top 10 most reported models, with the most reported Toyota, the Corolla, ranking 21st among the most reported vehicles overall. However, Toyota vehicles accounted for 6.64% of all analyzed complaints.
Honda and Jeep were the fourth and fifth most complained car brands, respectively. Honda cars received 40,987 complaints, accounting for 6.56% of all complaints, while Jeep received 40,513 complaints, accounting for 6.49% of all complaints.
Most people complain about American car brands:
| Location | mark | complaint | Complaint Percentage |
| 1 | Ford | 110,011 | 17.61% |
| 2 | Chevrolet | 61,307 | 9.82% |
| 3 | Toyota | 41,465 | 6.64% |
| 4 | Honda | 40,987 | 6.56% |
| 5 | jeep | 40,513 | 6.49% |
| 6 | dodge | 32,627 | 5.22% |
| 7 | Nissan | 32,026 | 5.13% |
| 8 | modern | 31,684 | 5.07% |
| 9 | hurry up | 25,196 | 4.03% |
| 10 | Chrysler | 19,754 | 3.16% |
Sixth, Dodge received 32,627 complaints, accounting for 5.22% of the total complaints. Following Dodge, Nissan ranked seventh, with its vehicles receiving 32,026 complaints, accounting for 5.13% of all complaints.
The bottom three of the top 10 most reported models were Hyundai, Kia, and Chrysler. Hyundai received 31,684 complaints, Kia received 25,196 complaints, and Chrysler received 19,754 complaints.
The most complained models
The Ford Fusion was the most complained-about model nationwide, with 16,335 complaints, or 2.63 percent of the more than 620,000 complaints.
The Fusion is followed by two other Ford models, the F-150 and Escape, which have received 15,378 and 14,940 complaints since 2015, respectively.
Jeep ranked fourth on the list of most complained vehicles, with the Grand Cherokee receiving 12,248 complaints. Jeep was ahead of two other Ford vehicles, the Explorer and Focus, which took the fifth and sixth spots, respectively.
The Hyundai Sonata ranked seventh with 10,170 complaints, and the Honda CR-V ranked eighth with 10,016 complaints.
The Ford Edge received 9,871 complaints, ranking second to last among the 10 most complained-about models in the U.S. The top 10 was occupied by the Chevrolet Malibu, which received 9,273 complaints.
The most complained models in the U.S.:
| Location | Model | complaint | Percentage of complaints lodged |
| 1 | Ford Fusion | 16,335 | 2.63% |
| 2 | Ford F-150 | 15,378 | 2.48% |
| 3 | Ford Kuga | 14,940 | 2.41% |
| 4 | Jeep Grand Cherokee | 12,248 | 1.97% |
| 5 | Ford Explorer | 11,037 | 1.78% |
| 6 | Ford Focus | 11,013 | 1.78% |
| 7 | Hyundai Sonata | 10,170 | 1.64% |
| 8 | Honda CR-V | 10,016 | 1.61% |
| 9 | Ford Edge | 9,871 | 1.59% |
| 10 | Chevrolet Malibu | 9,273 | 1.49% |
Methodology:
Data from NHTSA spreadsheets were analyzed for the years 2015 to 2024. Duplicate complaints were removed using NHTSA’s internal reference number.
The complaints are then tabulated with specific numbers, given vehicle models and makes, and the states and cities where the complaints were made.
Gary Davis of Tires Easy commented on the findings:
“While these statistics should be considered in light of the relative proportion of all car sales represented by each brand, it is certainly interesting to know which makes and models are the most troublesome for owners and therefore receive the most complaints.
Of course, the models with the most complaints are the best-selling models in the United States, but that doesn’t necessarily insulate their manufacturers from criticism, as owners usually only file complaints about ongoing problems with their vehicles.
Source: Tire Accessibility – NHTSA
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