2023-10-16 07:16:41
Orange has ended the Connected Home service. Direct consequence, without application, its bulbs no longer work. The operator recommends recycling them.
It’s hard to imagine worse for the environment than seeing objects that are perfectly functional on paper having to be thrown away because an operator closed a service. However, this is what we discovered at Orange this weekend.
The historical operator a mis fin to its Connected Home service on January 15, 2023. Direct consequence: “ DECT–ULE technology objects exclusive to the Connected Home service no longer work since January 15, 2023 “. You have to throw everything away.
Recycle working light bulbs
It was an Internet user who questioned Orange on the subject on Friday October 13. On X (formerly Twitter), he questions Orange Conseil regarding a connected bulb that no longer works since the Orange Connected Home application was stopped. A bulb that was offered by Orange.
During the conversation, the operator admits: “ Unfortunately, this equipment is no longer usable » accompanied by a sad face emoji. Not without a touch of shame, Orange then recommends “ drop off at a D3E collection point (waste electrical and electronic equipment) or in an Orange store to have them recycled » the bulbs concerned.
Fortunately, remember that not all connected devices marketed by Orange are affected by this situation. Objects associated with major brands on standard protocols can continue to function thanks to the support of their manufacturers: Philips Hue bulbs, D-Link camera and detector, Somfy electric shutters, Tuya connected sockets, Netatmo weather station, etc.
Orange does not take ecology seriously
For several years, like Apple, Orange has been trying to give itself an image as an operator more concerned regarding the environment. We were already not convinced when the Livebox 5 launched, and we are even less convinced at this stage.
When it comes to carbon footprint, the worst action is manufacturing a product. It is therefore necessary to amortize it by keeping it for as long as possible. This is why tracking updates and availability of spare parts are such important topics. The integration of a mode “ smart sleep » or « energy saving » often put forward in an effort to greenwashingrepresents nothing compared to concrete actions to ensure the durability of a device.
If DECT–ULE bulbs are perfectly functional, is there no way for Orange to ensure their sustainability following the end of its service by opening the source code of its application? Can we not recommend something other than recycling the object to the end user, which also implies purchasing a replacement bulb?
After the general increase in its prices, Orange definitely seems to have a series of bad news for its customers.
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