2023-12-17 10:30:05
The first reflex: company baggage service
When your suitcase does not appear on the conveyor belt, the first step is to go to the airline’s baggage department immediately. Anne-Sophie Trcera, lawyer at FNAUT, insists on the importance of filling out a report of irregularity in your affairs to start the research.
For compensation, it is essential to send registered mail to the company within 21 days. If the company finds your belongings it must deliver them to your home at its expense.. Anne-Sophie Trcera also underlines the company’s obligation to compensate basic necessities, provided that proof of purchase is kept.
If your baggage cannot be found
After 21 days, your suitcase is considered permanently lost. Raphaël Bartlomé, lawyer at UFC-Que Choisir, recommends listing lost items and providing supporting documents to make a request for compensation.
The maximum amount of compensation is approximately €1,400 under the Montreal Convention, applicable to most European companies and certain international trips.. Apart from this convention, the Warsaw convention applies with compensation of approximately €20 per kg of baggage.
Other means of recovery and compensation
At the same time, alerting the company via social networks can speed up the process. Xavier Tytelman, aeronautical consultant, recalls the interest of checking the compensation options of your payment card or your home insurance.
The story of François Clergeot clearly illustrates the complexity and perseverance required to find lost luggage. After three weeks of effort and the use of a photo of his suitcase, he finally recovered his luggage without requesting compensation, favoring the recovery of personal memories.
This guide gives you an overview of the steps to take in the event of lost luggage. It highlights the importance of responsiveness, appropriate documentation and strategic use of communications to effectively resolve these travel inconveniences.
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