Since the iPhone X, Apple has allowed you to wake up your smartphone’s screen just by tapping it — just like the Apple Watch without an Always On Display. This can be very useful for quickly checking a notification or the time without even having to press a button.
As things may not always work as they should, it is not uncommon that certain problems may occur and you are not able to use such a feature. That’s why we’ve separated some tips below that can help solve your problem.
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- Even if the feature is already enabled, try turning it off and on again. You can do this by going to Settings » Accessibility » Ringtone » Wake Up Touch.
- If your device is using a screen protector, it may be impairing the screen’s touch sensitivity. So try to remove it and test again.
- If it’s still not working, try restarting your iPhone/iPad.
- Try resetting all iPhone/iPad settings. For that, go to Settings » General » Transfer or Reset iPhone [ou iPad] » reset.
- Keep your iPhone/iPad always updated to the latest operating system versions.
If none of these still resolve the issue, the next step is to contact Apple support. This can be done by calling 0800-761-0880, via the website or via the Support app.
You can also make an appointment at one of the two Apple Stores located in Brazil or at an Apple Authorized Service Center. ????
via AppleToolBox