2023-11-23 10:30:00
O proximity sensor is one of the most basic components of the iPhone. It is thanks to it that the device’s screen automatically turns off when you bring it to your ear during phone calls, for example.
Despite this, it is not free from problems that may occur while you use your smartphone. Fortunately, some very simple tips can help in these situations.
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If you are using a film, try removing it from the device. In certain cases, it may be obstructing the sensor. Remove any cases you are using on your iPhone. Using a soft, lint-free cloth, carefully clean the upper area of the screen. If the problem is occurring with apps other than Phone (such as WhatsApp or Telegram), try reinstalling them and testing once more. If not, check to see if they’re up to date on the App Store or give the developers feedback. Restart your iPhone. Restore the device to factory settings.
If you still experience problems with the iPhone’s proximity sensor, our recommendation is that you contact Apple directly — as your device may have a hardware problem.
To do this, contact us by calling 0800-761-0880, from the site or through the Support app.
You can also schedule an appointment at one of two Apple Stores located in Brazil or an Apple Authorized Service Provider.
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