What failures do users report when trying to complete the procedure?

What failures do users report when trying to complete the procedure?

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  • The platform has flaws and, although it is possible to access it, many users complain of problems when registering data in the system | Main photo: I’m on the border

Users on social networks reported that the website of the Ministry of Interior Relations, Justice and Peace (MIJP), used to request criminal record in Venezuelacontinues to present errors for October 23.

According to testimonies from people on social networks, some citizens have managed to access the platform, but cannot advance with the application process, since they find errors in the system. Others report that the page remains inactive and does not even allow them to enter.

User reports also mention that the page displays the “403 Forbidden” error. This means that access is blocked and the server does not allow you to view the page. The web portal Techopedia Note that this failure can appear for several reasons, such as incorrect server configurations, restrictions imposed by site administrators, or lack of proper authentication.

A person, who identifies himself as Socrates on the social network

I tried more than 20 times and it wouldn’t let me, I don’t think anyone was able to get them out,” he wrote.

“The page works, but with bugs”

What is known about the reactivation of the page to request criminal records in Venezuela
Photo: Screenshot

The anonymous user who identifies herself as @McCoam on

The person recommends that applicants who have been able to access the platform fill out all the data requested by the system to proceed with the application, however, it is at this point where the website stops working.

“The dropdowns do not load or are not well structured. There is the system error,” wrote @Mccoam.

The advisor also explained that the system only allows the procedure to be carried out through the ID terminal. Below is the schedule:

Monday: 1-6

Mars: 2-7

Wednesday: 3-8

Thursday: 4-9

Friday: 5-0

It is no longer possible to request background information in person in Caracas

On September 19, the El Diario team prepared a note detailing the steps to request physical criminal records at the headquarters of the Ministry of Popular Power for the Penitentiary Service, located in the Paris building in the La Candelaria parish (Caracas).

On October 22, El Diario went to the MIJP offices again to consult details about the process. The staff reported that the procedure can no longer be carried out in person because the website was already “operational” again.

Managers charge up to $350 to process criminal records

Criminal records: how to request them in person in Venezuela?
Photo: Archive

People on social networks have reported that managers charge between 140 and 350 dollars to process the criminal record certificate.

About the managers.
These people issue documents in exchange for payments in foreign currency and take advantage of people’s needs, offering informal services without authorization.

A source, who preferred to remain anonymous, informed The Diary that a manager charged $140 to obtain this document in a period of two weeks. However, some users claim that the figure reaches up to $350.

Another user on X reported that they were asking for $270 for apostilled criminal records and that the response time was between 6 and 10 days.

It should be taken into account that the criminal record certificate is an electronic document that guarantees that the applicant does not have a criminal record.

Criminal records are part of the requirements that are required of the migrant to seek employment or manage the visa application, as it certifies that the citizen does not have a criminal record.

This document is valid for 90 days from its issuance and is free.

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