2023-07-08 20:40:29
A Westmount beauty clinic was forced to pay nearly $4,000 to a client whose genitals were burned during a waxing that turned into a disaster in 2020.
A Montrealer, whom we have decided not to name in order to protect her privacy, showed up at the Brow Bar in Westmount on August 17, 2020 to receive a full Brazilian type waxing treatment.
“I informed the technician […] that the wax was too hot and it was painful. She lowered the temperature on the wax heater, but she immediately continued to use the same wax, without waiting for it to cool”, testified the customer in a formal notice that she had initially sent to the business.
The beautician then applied wax to an area that had already been waxed.
“I then felt excruciating pain, I screamed, I straightened up and saw blood on the table. I asked what had happened and she replied: “It’s nothing, you have your period”, explained the lady, specifying that she did not have it.
The client, who initially claimed $14,900, then terminated the hair removal, even though the treatment was not completed. The branch manager offered to end the session in another center of the same banner.
The manager of the Brow Bar in Westmount later contacted her on the phone, saying she had spoken with the technician and that they had come to the conclusion that it was bleeding related to menstruation.
“I found this false and undocumented statement very insulting and impolite,” the client said in her formal notice.
The manager of the establishment, however, admitted at the hearing at the Montreal courthouse that the photos of the lesions “actually demonstrate an abnormal situation”.
“It’s a technique where you have to master the wax well, because the area is fragile, very vascularized, it can be a little loose. […] Ideally, it has to be an experienced beautician who does that,” said the Journal Isabelle C. Caron, president of the Association of professionals in electrolysis and aesthetic care of Quebec.
To the hospital
The client had to go to the hospital following the waxing, where she received stitches on her vaginal lips. She suffered lacerations nearly 5cm long and 1.5cm deep and was badly burned in that area, medical documents showed.
“The poor quality of treatment received by [la cliente]or the wax that was much too hot, is the direct cause of the burns she suffered,” ruled Judge Brigitte Gouin, of the Small Claims Division of the Court of Quebec, last June.
The magistrate therefore ordered the Brow Bar to pay $3,900 to the client, including $1,300 to reimburse the pelvic floor physiotherapy that she subsequently had to undertake.
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