SHOP ONLINE
How are the products treated?
We thoroughly wash and sanitize all items before shipping.
How long does delivery take?
All our items purchased before 12:30 are processed the same day and delivered according to these timescales:
- Italy: 24-48 hours
- Europe: 2-5 days
What is the shipping cost?
- Italia: 5.00 EUR – 5,48 USD
- Europa: 15.00 EUR – 16,44 USD
How can I track my shipment?
All orders are shipped via BRT/DPD, you will be sent a tracking number by email to have full control over the delivery of your purchase.
EVENT
When is the East Market event?
One Sunday a month, usually the second to last.
What are the opening hours of the event?
From 10.00 to 21.00.
Where is the East Market event located?
East Market is located in Via Mecenate 88/A – 20138 Milan, find out here how to reach us also with alternative means.
What is the location like?
The location is located in a 3000mq indoor space, heated and air conditioned depending on the seasons. The events are held even in case of rain/bad weather.
How much is admission and where can I buy tickets?
The ticket costs €5 and can be purchased here or at the entrance on the day of the event. We recommend purchasing the ticket online to avoid queues at the entrance. Children up to 12 years old enter free (with ID) Easy access for the disabled. Dogs are welcome.
How can I pay to purchase inside the East Market event?
Not all exhibitors accept cards or debit cards, but there is an ATM point inside the location where you can withdraw money. In the Food Market area all types of payment are accepted: cash, cards and debit cards.
SHIPPING
Free shipping on orders over €100 throughout Europe.
How long does delivery take?
All our items purchased before 12:30 are processed the same day and delivered according to these timescales:
- Italy: 24-48 hours
- Europe: 2-5 days
What is the shipping cost?
- Italia: 5.00 EUR – 5,48 USD
- Europa: 15.00 EUR – 16,44 USD
All orders on Italian soil are shipped with a 24/48H delivery service from the day after purchase and if purchased before 12:30 of the current day, any delays will not be dependent on us, but on the courier we rely on for shipments, BRT SpA, who will take care of communicating the status of your shipment via email or message.
Rest of the world: STANDARD SHIPPING with delivery of 1-5 working days, depending on the country, any delays will not be dependent on us, but on the courier we rely on for shipments, BRT SpA, who will take care of communicating the status of your shipment via email or message
All orders are shipped mainly via BRT SpA / DPD with a complete track and trace system to give you full control of your delivery.
Our goal is to process and ship all orders within 1-3 business days. Orders are not shipped on weekends or Italian public holidays. Once your order has been shipped, you will be sent a tracking number via email or text message to follow your order via the BRT SpA / DPD website.
We assume no responsibility for lost, misplaced or misdelivered shipments if the address information provided is incorrect.
We take no responsibility for any missing orders if your parcel tracking shows that the order has been delivered.
We assume no responsibility for any damage to the box or product that occurs during shipping or delivery, in which case it will be your responsibility to open a “delivery with reserve” upon receipt of the package and promptly notify us by email or message, with attached photos, of the damage that the item or object has suffered, we check each product before shipping and package each item and object ad hoc.
For any questions regarding your order, please visit the “Contact Us” section of the site, we will try to answer you as soon as possible.
Please note that there may be minimal taxes and duties payable at customs. Failure to pay these may result in the goods being returned/seized, resulting in additional charges. Any such charges will be deducted from any refund issued. Please check any applicable import duties/taxes before placing your order. We are not responsible for these charges and cannot do anything to affect/alter the value.
RESO
Items can be returned and will be refunded. Return shipping costs are strictly the responsibility of the customer.
Return address:
MAILY SRL / EASTMARKET SHOP
Via Bernardino Ramazzini, 6 Milan, 20129
Tel: 02 36588037
mail: [email protected]
Opening hours: Tuesday to Friday: 11.00 – 19.00
Monday: 3.30pm – 7.00pm
RETURN VALIDITY
For a return to be valid, we must receive the returned order at our warehouse within 30 days of delivery. All return conditions must be met in order to receive a refund.
Items not received within the time frame indicated will not be refundable and may incur a return shipping charge. Shipping charges will not be refunded.
Returns are at the discretion of our team and all items will be inspected upon return. All items must be unused and in the same condition that they were received; all our items are laundered prior to sale; any item that is not in the same condition as when it was shipped will be refused.
Please send all returns via tracked mail as we cannot be held responsible for any lost items. Eastmarketmilano.com and Learning To Fly SRL will not take responsibility for a return until it has been handed over to our returns department.
- Returned items that were free shipping will have our original delivery charge deducted from the refunded amount.
COMPLETE TRACEABILITY OF EVERY PACKAGE
All orders are shipped via BRT/DPD, you will be sent a tracking number by email to have full control over the delivery of your purchase.
Frequently Asked Questions
EVENT
When is the East Market event?
One Sunday a month, usually the second to last.
What are the opening hours of the event?
From 10.00 to 21.00.
Where is the East Market event located?
East Market is located in Via Mecenate 88/A – 20138 Milan, find out here how to reach us also with alternative means.
What is the location like?
The location is located in a 3000mq indoor space, heated and air conditioned depending on the seasons. The events are held even in case of rain/bad weather.
How much is admission and where can I buy tickets?
The ticket costs €5 and can be purchased here or at the entrance on the day of the event. We recommend purchasing the ticket online to avoid queues at the entrance. Children up to 12 years old enter free (with ID) Easy access for the disabled. Dogs are welcome.
How can I pay to purchase inside the East Market event?
Not all exhibitors accept cards or debit cards, but there is an ATM point inside the location where you can withdraw money. In the Food Market area all types of payment are accepted: cash, cards and debit cards.
SHOP ONLINE
How are the products treated?
We thoroughly wash and sanitize all items before shipping.
How long does delivery take?
All our items purchased before 1pm are processed the same day and delivered according to these timeframes:
- Italy: 24-48 hours
- Europe: 2-5 days
- United States and Canada: 3-6 days
- Australia and New Zealand: 6-9 days
- Japan: 4-6 days
- Rest of the world: 6-9 days
What is the shipping cost?
- Italia: 5.00 EUR – 5,48 USD
- Europa: 15.00 EUR – 16,44 USD
- United States and Canada 35.00 EUR – 38.35 USD
- Rest of the world: 40.00 EUR – 43.83 USD
How can I track my shipment?
All orders are shipped via BRT/DPD, you will be sent a tracking number by email to have full control over the delivery of your purchase.
