2023-06-08 06:46:04
High advance payments and unsettled customers – why didn’t Ludwig act long ago?
Vienna (OTS) – Across Austria, many energy suppliers have already lowered their prices. It is now the right step that Vienna is finally following suit, albeit very late. The announced price reduction is the right signal from City Councilor Hanke. “The positive development in wholesale prices must finally be passed on directly to the people of Vienna. The only question that remains is why was the response so late? It must not be the case that energy companies pay less, but the Viennese population are still bound to high advance payments,” said the state party chairman of the Vienna People’s Party, City Councilor Karl Mahrer, who also insists on an immediate reduction or suspension of the currently unchanged high advance payments .
The Viennese are not petitioners at Wien Energie
The problems of the Viennese must be taken seriously. What is needed right now is effective and good customer service that addresses the concerns of consumers. The staff must be trained for the situation, which is stressful for many customers, and a corresponding increase in employees is required. “It is unacceptable that the Viennese have to call customer service to ask for a lower advance payment themselves,” Mahrer continues.
Mayor Ludwig must assume his social responsibility
“Why hasn’t Mayor Ludwig, as the de facto top owner representative, acted long ago? The measures regarding prepayments and Wien Energie’s customer service would help people in Vienna directly and would be another positive signal in these difficult times,” concluded Mahrer.
Questions & contact:
The Vienna People’s Party
Press & Communication
01/515 43 230
presse@wien.oevp.at
1686207076
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