According to VietinBank’s financial report for the fourth quarter of 2022, net profit from service activities in 2022 increased by 22.8% over the previous year. The results were achieved because the bank has actively implemented synchronous solutions to promote sales along with improving service quality, meeting diverse and comprehensive needs of financial services of customers…
Many positive growth indicators
In 2022, VietinBank will continue to promote the role of a leading credit institution, accompanying customers, contributing to macroeconomic stability under the direction of the Government and the State Bank. Accordingly, VietinBank has made efforts to implement measures to improve the structure of profitable assets, optimize the efficiency of capital balance; At the same time, drastically improve products and services with high technology content and improve customer service quality, effectively deploying campaigns to attract and expand customer development, risk management, cost control, etc. fee.
Also according to the financial report of the fourth quarter of 2022, the size of total assets Consolidated at 31/12/2022 reached more than 1,809 million billion dong, up 18.1% compared to the beginning of the year. In 2022, VietinBank’s credit balance reached VND 1,280 million billion, an increase of 12.1% compared to 2021, meeting the demand for production and business to recover following the epidemic, in line with the general situation of the banking industry and room. credit from the State Bank.
[VietinBank: Năm 2022, tỷ lệ bao phủ nợ xấu tăng 10% so với năm trước]
Net profit from service activities in 2022 increased by 22.8% compared to the previous year because VietinBank has implemented synchronous solutions to promote sales along with improving service quality, diversifying and comprehensive response. financial service needs of customers, focus on cross-selling, selling more products to groups of customers with potential to use a variety of banking products and services. In addition, the bank continues to develop payment connection platforms, diversify payment channels and apply digitalization in the fields of payment and trade finance.
Net profit from foreign exchange business in 2022 reached VND 3,600 billion, up 97% compared to the previous year. Notably, VietinBank’s net profit from other activities in 2022 increased by 94.4% over the previous year. This result was achieved because VietinBank concentrated resources, flexibly and synchronously implemented measures to speed up the processing, debt recovery system-wide risk management.
The bad debt ratio for customer loans at the end of 2022 was 1.24%, down from 1.26% at the beginning of the year because the bank actively managed the credit portfolio. Specifically, VietinBank has strengthened credit quality control, bad debt recovery and handling, etc. Along with that, focusing on early identification of risks to implement timely and appropriate response measures and good quality control. amount of debt and the impact of debt classification results on the bank’s financial position.
Besides, VietinBank also actively spends resources to set up risk provisions in accordance with regulations in order to increase the financial reserve buffer for the bank’s operations in the coming time.
Promote digital banking applications
As a leading and pivotal bank in the banking system in Vietnam, VietinBank always actively and actively takes advantage of technological achievements, in cooperation with partners to build a comprehensive financial ecosystem, serve the needs of the people. Grasping the trend of digital transformation, VietinBank has been drastically implementing solutions for channel shifting and developing digital banking applications.
In 2022, VietinBank has implemented the digitalization of card services, putting cards on Mobile, in order to increase customer experience. The channel of issuing non-physical cards (credit and debit cards) via VietinBank iPay has brought certain efficiency in the development of card issuance services, accumulated nearly 30,000 credit cards and more than 2 million debit cards. Debt has been issued through iPay channel.
Up to now, VietinBank iPay and eFAST digital banking applications have become the main transaction channels, with the growth rate of two and three times over the years in terms of customer size and transaction size. To get that positive result, besides implementing a series of attractive and preferential policies for customers, VietinBank always focuses on breakthroughs in service and design, continuous improvement of speed and efficiency. safety and security, giving users a complete experience when trading on mobile.
VietinBank’s digital banking applications not only help customers make transactions with the bank, but also provide dozens of payment utilities and services from many connection partners and fintech companies. Thereby meeting the maximum daily and urgent needs of customers on the basis of listening and studying behavior, improving each customer’s service experience.
In particular, closely following the goals in the Plan on digital transformation of the banking industry to 2025, with orientation to 2030, up to now, at VietinBank, 63% Key banking operations were able to be carried out entirely on digital channels, exceeding the targets set out in the Digital Transformation Plan of the banking sector to 2025.
Hanh Dung (Vietnam+)
