VICE President Ma’ruf Amin asked the Ombudsman to serve the public’s right to obtain public services. Ma’ruf expressed this while attending the launch of the 2023 Annual Report of the Indonesian Ombudsman at the Ombudsman’s Office, in South Jakarta, Thursday (14/3).
Ma’ruf said that the existence of the Ombudsman as an independent state institution began with the strong demands of the community, that the government run cleanly and have good governance.
In this way, people’s rights will be served fairly and have an impact on community welfare.
“As Chair of the National Bureaucratic Reform Steering Committee (KPRBN), I view the importance of the existence of an Ombudsman. “In the future, I hope that the Ombudsman can continue to have the mandate to safeguard and protect people’s rights, especially in obtaining better public services,” he stressed.
Furthermore, Ma’ruf emphasized that the implementation of public services is very important to pay attention to because it is closely related to efforts to improve community welfare, as contained in the 1945 Constitution.
“This can only be realized if public service providers are able to provide quality, clean, fast serving, transparent, accountable and inclusive services,” he said.
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Because, continued the Vice President, public services that are easily accessible to all levels of society, fast and not complicated, are a reflection that the state is present in society.
“This condition is one indicator of the success of bureaucratic reform,” he stressed.
“For this reason, the government continues to improve, both in central and regional government agencies, through bureaucratic reform policy programs to provide excellent and inclusive public services,” he added.
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Previously, Chairman of the Ombudsman Mokhammad Najih in his presentation reported that throughout 2023, the Ombudsman had handled 26,461 public service cases. This consisted of 7,392 public reports, 15,348 non-report consultations, 948 Rapid Response Ombudsman (RCO), 118 self-initiated investigations, and 2,655 case copies.
“The Ombudsman has also made efforts to investigate allegations of maladministration, where 40.38% of the public reports received found maladministration. “The three highest allegations of maladministration are not providing services, protracted delays and procedural irregularities,” explained Najih.
Furthermore, Najih revealed that the number of reports that could be completed by the Ombudsman in 2023 was 7,909 reports, with details from the Head Office completing 1,200 reports and the Representative Office completing 6,709 public reports.
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“Several recommendations have been issued by the Ombudsman, three of which are maladministration of compensation for land acquisition by the Lhokseumawe City Government, the unresolved issue of the former Dwikora Executive Authority’s building occupancy in Probolinggo City and maladministration related to the dismissal of village officials in Gorontalo Regency,” he explained.
Then, Najih said that the results of the assessment of compliance with the implementation of public services in 2023 carried out by the national Ombudsman showed a significant increase. According to him, there will be an increase in the number of service providers entering the green zone or obtaining the highest and highest quality opinions in 2023 compared to 2022.
“The total number of entities surveyed in 2023 will be 586, of which 414 are in the green zone (70.70%), 133 (22.66%) in the yellow zone, and 39 (6.64%) in the red zone. “Meanwhile in 2022, the number of entities will be 586, the number in the green zone will be 272 (46.42%), the yellow zone will be 250 (42.66%), the red zone will be 64 (10.92%),” he stressed.
(Z-9)
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