2023-07-09 11:34:45
We would like to apologize once once more for the great concern and inconvenience caused by the expiration date of the “mentsuyu” enclosed in the REX CLUB point exchange item “Urawa Reds Udon”.
We would like to inform you regarding the details of the background of this incident and our future response.
・Applicable product
Urawa Reds Udon (Ladia)
・Mentsuyu expiration date
June 20, 2023
・Point redemption period
July 6 (Wed) – July 9 (Sun), 2023
・The number and quantity of points redeemed
102 cases (78 stadium exchanges / 24 deliveries)
Quantity 178 (Stadium exchange 124 / Shipping 54)
・Redemption points
3,000 points
・Discovery process
We received an email from a customer who opened this product in the morning of July 9, 2023 (Sunday) to our club.
・How it happened
As part of our efforts to reduce food loss, in December 2022, we repackaged the inventory of “Toshikoshi Udon”, which had been developed as a REX CLUB point exchange item, and redeveloped it as “Urawa Reds Udon”.
When redeveloping, check the expiration date of both the udon (dried noodles) (April 7, 2024) and the mentsuyu (June 20, 2023) expiration date. The expiration date of this product should be June 20, 2023, which is the expiration date of the product, but due to human error, the expiration date of udon (dried noodles) was mistakenly recognized as the expiration date of this product, leading to the occurrence of this incident. I’ve arrived.
·Measures to prevent recurrence
We will thoroughly check the expiration date visually by multiple people in charge and strive to prevent recurrence.
・Future measures for target REX CLUB members
All REX POINTs consumed in this exchange will be returned by Tuesday, July 11th.
In addition, as an apology from the club, each member will be given 5,000 points.
In addition, we will refund the shipping fee to everyone who applied for shipping.
For those who paid the shipping fee by credit card, the refund will be made through the credit company, and for those who paid at the convenience store, we will send a separate email from our club to confirm the refund destination. .
·others
As mentioned above, this product was manufactured in December last year and was sold as a REX CLUB point redemption product. rice field.
There was no intention of concealing it, including the fact that some of the packaging materials at the time of redeployment still had the notation “New Year’s Eve Udon”, but it was necessary to clarify that fact. I am deeply reflecting on the fact that I lacked consideration.
I am very sorry.
Once once more, I would like to sincerely apologize for causing you great trouble and making you feel very uncomfortable.
As a club, once once more, we will thoroughly maintain a polite and sincere relationship with our fans and supporters.
Inquiries regarding this matter
Urawa Red Diamonds REX CLUB Secretariat
TEL 0570-064-026
Reception hours Tuesday-Saturday 10:00-18:00
Closed days Home game days, Sundays, Mondays, and holidays
Contact form
1688905505
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