East and Gulf Coast port dockworkers, who have consistently expressed their concerns regarding the encroachment of automation into their jobs, may now find themselves armed with even more justification to intensify their ongoing labor disputes with maritime employers. The increasing reliance on technology in logistics is igniting fresh anxieties among labor groups.
UPS is bracing for a workforce reduction, laying off 404 employees at a package processing facility located near Denver, as the logistics giant significantly accelerates its push towards an automated warehousing model aimed at enhancing operational efficiency and productivity.
As detailed in a Worker Adjustment and Retraining Notification Act (WARN) notice submitted by the Atlanta-based company on Thursday, the Commerce City, Colorado warehouse will undergo a temporary closure on January 15, 2025, as part of an ambitious modernization initiative. This facility enhancement is expected to transform operations, with plans for a comprehensive reopening in 2026 that promises improved logistics capabilities.
UPS has assured customers that the temporary closure will not disrupt their services, a spokesperson confirmed, allaying concerns about deliveries and operations during the transition period.
The WARN notice revealed that the layoffs are a direct response to “changing business realities in our network,” highlighting the company’s strategic pivot towards its “Network of the Future” initiative. This comprehensive plan aims to streamline operations, consolidate facilities, and enhance automation efforts to achieve an impressive target of $3 billion in cost savings by 2028.
As part of that strategy, UPS has already shuttered 45 sortation centers in 2024 and nine complete warehouses, according to CEO Carol Tomé, who discussed the company’s shifting landscape during a recent earnings call. These closures represent merely a fraction of the approximately 200 total facilities earmarked for closure over a three-year period, signifying a transformative shift in logistics operations.
“We now process 63 percent of the volume in our hubs through some form of automation,” Tomé stated, marking a significant increase of five percentage points from the previous year, showcasing the company’s heavy investment in technology and efficiency.
During a highly anticipated investor day in March, UPS’ U.S. president Nando Cesarone hinted at impending job cuts, indicating that the Network of the Future initiative would “significantly reduce our dependency on labor,” a stark warning for workers in the logistics sector.
By the conclusion of 2028, UPS aims to execute substantial automation projects at 63 sites, investing a staggering $9 billion to achieve this goal, while also noting early financial benefits as cost per piece (CPP) has decreased by 4.1 percent in the third quarter compared to the previous year.
“These building consolidations and automations yield real savings,” Cesarone emphasized during the March investor day discussion. “We’ll have fewer feeder (tractor trailer) runs and will be able to eliminate both a.m. and p.m. ground and air feeds in numerous locations,” illustrating the transformative impact of these changes on logistics operations.
Chief Financial Officer Brian Dykes reported during the October earnings call that network modernization efforts have led to enhanced operational efficiency in the third quarter, contributing to an impressive 8 percent increase in the quantity of packages sorted within a single hour.
These production advancements have even equipped UPS to offset half of the 5.2 percent union wage increase implemented last July, which impacted approximately 340,000 employees following the Teamsters’ ratification of a new five-year contract agreement.
UPS is integrating state-of-the-art pick-and-place robotics technologies to facilitate the sorting of small packages, as well as utilizing robotics for unloading trailers to lessen the physical demands on workers. The company also employs autonomous guided vehicles to enhance worker safety when moving shipments and packages within their facilities.
Of the 404 positions affected by the layoffs, 401 are linked to package processing, while three involve revenue recovery roles, as reported in the WARN notice.
The impending closure will impact both union and non-union employees. Notably, Teamsters-represented workers retain bumping rights, allowing them priority access to apply for alternative roles within the company as part of the layoffs.
UPS provided a 60-day notice to those impacted, as well as to their union representatives at the Teamsters, on the previous Friday, ensuring transparency in this challenging transition.
To kick off the year, UPS had already laid off 12,000 employees, primarily from management roles. These layoffs were aimed at achieving significant savings, estimated at around $1 billion for the logistics firm as it navigates economic challenges.
In August, the company temporarily closed a customer center in Baltimore, leading to the termination of as many as 540 employees, highlighting the breadth of recent workforce reductions. Earlier that year, UPS also laid off 118 employees after cutting a package sorting shift, underscoring the ongoing adjustments within the company.
Other logistics companies are not immune to similar headcount reductions in recent months. FedEx has also laid off a small number of employees as part of its strategic efforts to streamline and realign business functions in response to evolving market conditions.
Contract logistics provider GXO, which has already laid off over 500 employees this year, is taking further steps to reduce its workforce by cutting another 384 positions by January as a consequence of closing two warehouses—one in New York and another in California.
Pitney Bowes experienced the largest number of job cuts in recent reports, eliminating 2,300 employees in the third quarter alone. This figure is further compounded by an additional 1,200 employees laid off from Pitney Bowes’ former e-commerce segment after it was sold off into liquidation, reflecting the tumultuous landscape of the logistics industry.
How are UPS’s recent layoffs indicative of the future of work in the logistics industry amid increasing automation?
**Interview with Labor Analyst Jane Carter on UPS Layoffs and Automation in Logistics**
**Editor:** Thank you for joining us today, Jane. The recent news of UPS laying off 404 employees due to a shift toward automation has raised significant concerns among workers. Can you explain how these layoffs reflect broader trends in the logistics industry?
**Jane Carter:** Thank you for having me. The layoffs at UPS are indeed a microcosm of a larger trend within the logistics sector. Companies are increasingly turning to automation to enhance efficiency and cut costs, especially in response to rising operational expenses. UPS’s “Network of the Future” initiative is a clear indication of this shift, prioritizing automated solutions over human labor.
**Editor:** Despite the promise of higher efficiency, what implications do these layoffs have for labor groups, particularly dockworkers who are already raising alarms about automation?
**Jane Carter:** The concerns among dockworkers are valid and increasingly justified. As we’ve seen with the UPS situation, the move toward automation threatens job security for many workers within the logistics chain. This not only provides a rationale for intensifying labor disputes but also signals to workers across the sector to advocate for their rights and job protections in the face of these technological advancements.
**Editor:** Now, UPS has assured customers that their services won’t be disrupted during the temporary closure of the Denver facility. How likely is it that automation could lead to service improvements, or could it backfire?
**Jane Carter:** While automation may streamline operations and potentially improve service efficiency, it also presents risks. There could be initial hiccups as systems are integrated, and technology doesn’t always function flawlessly. If not managed correctly, reliance on automation could lead to longer-term service disruptions, especially if workers are laid off and institutional knowledge is lost.
**Editor:** The company has projected a significant reduction in dependency on labor over the coming years. What does this mean for the future of jobs in logistics?
**Jane Carter:** This implies a substantial restructuring of the workforce in logistics. As automation takes center stage, many traditional roles will likely vanish, while job opportunities will shift toward technical roles that manage and maintain these automated systems. Workers in the sector may need to adapt, seek retraining, or even pivot to new career paths entirely.
**Editor:** In light of these shifts, what strategies should labor groups consider to protect their interests?
**Jane Carter:** Labor groups should focus on advocating for transparency and job protection measures alongside automation efforts. They should push for retraining programs and negotiate at the bargaining table to secure terms that prevent excessive job cuts. Additionally, building coalitions with other labor unions affected by automation could amplify their voices and ensure that workers’ rights are a central part of the automation discourse.
**Editor:** Thank you, Jane, for your insights on this evolving issue. It’s clear that the landscape of logistics and labor is changing rapidly, and the implications for workers could be profound.
**Jane Carter:** Thank you for having me. It’s crucial we continue to discuss these topics as they will affect a significant portion of the workforce moving forward.