2023-07-12 09:10:51
The majority of Quebec consumers say they are interested in unsold items offered at a discount, now at the center of circular commerce issues, according to a recent survey published on Wednesday.
The Quebec Retail Trade Council (CQCD) reveals in its latest Barometer that more than the majority of consumers (53%) admit to having already purchased more than one item with the certainty of returning one for a refund.
But with the return policy, businesses are often caught with unsold items for which companies must find a way to rekindle interest with the public, commented in a press release Damien Silès, general manager of the CQCD.
“People don’t always realize that the items they return are sometimes difficult to resell and represent losses for retailers, in addition to constituting, like all unsold items, an environmental and societal issue,” explained Ms. . If the.
Some 87% of consumers say they are interested in unsold items offered at a discount, an interest that increases according to the discount, according to the CQCD survey, which questions the issue of their promotion.
The CQCD observes that the majority of Quebecers (66%) often or sometimes buy used, second-hand items in stores, generally thrift stores (23%) and liquidation stores (14%).
In this vision of circular commerce, three out of four Quebecers say they donate goods to second-hand stores to be resold, while 50% of respondents use web platforms to sell goods to individuals.
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