Recently, Instagram has become much more than a social media app. Businesses have seen incredible growth on the platform in recent years, leading to a huge problem: chaotic DMs on Instagram! If you’re a business selling on Instagram, you know how painful it can be to miss a purchase inquiry or deal with a frustrated customer because you forgot to respond.
That’s why we’re now introducing you to Instagram on Wati: an easy way for you to take advantage of automations to organize your Instagram DMs, collect leads, and stay connected with your clients 24/7.
Here’s how Instagram DM automations in Wati make your life easier:
1. A platform to manage conversations on WhatsApp and Instagram
You are likely to miss conversations often when switching between two platforms. WATI gives you a single dashboard to see a unified view of Instagram DMs and WhatsApp conversations in the same place and respond to queries from both applications seamlessly.
2. Organize DMs with easy conversation filters, tags, and more
Enjoy the benefits of the Wati Team Inbox to manage your conversations with ease:
- Direct chats to relevant teams or members as needed
- Add notes to conversations for smooth internal communication
- Track chat status and stay on top of your conversations
- Add tags to group DMs with similar themes or segments
3. Create your Instagram contact list and connect directly with clients on WhatsApp
Take advantage of our AI bots to automatically capture phone numbers shared in your DMs, add them to a user profile, and build your Instagram contact list in Wati. The best part: now you can get in touch with these customers through outreach campaigns on WhatsApp, without depending on any algorithm. And if you didn’t know, WhatsApp has an open rate of up to 98%!
4. Reduce response time with automated welcome messages and out of office/workflows
Greet users with welcome messages or automatic out-of-office (OOO) responses whenever a customer gets in touch. Use rich media, such as videos and images, for engaging interactions.
Send different messages for new customers and existing customers when they get in touch. Make existing customers feel special with exclusive offers and promotions when they get in touch.
Set up out-of-office messages to respond immediately and stay connected with your clients 24/7, even outside of business hours.
5. One customer, one view
The same client contacting you on multiple platforms? Get the full context of a customer’s interaction with your brand on Instagram and WhatsApp with a single click, so you can respond faster and deliver a better experience to your customers.
6. Chatbot the IG
Trigger workflows based on specific keyword mentions. Respond with rich media, capture customer information and add it to Google Sheets, or automatically assign DMs to relevant teams or members.
Here’s why our customers love this new release:
WATI made it extremely easy for us to manage our WhatsApp and Instagram messages in one place. This helps us keep track of all our messages and connect with customers even when we are offline. – Menaka Bhandary, Founder – Blown Studio
Instagram automation at WATI is making it easier for our team to manage messages from different channels all in one place. This has increased our productivity and efficiency. Additionally, by responding to customers faster, we have seen an improvement in their overall satisfaction. – Sandheep Kumar, CEO – Anveshana Clothing
How to Link Your Instagram Account to Wwe had
Please note that you must have an Instagram business account to get started. If you are already a WATI customer, you can easily connect your Instagram business account to Wati by following the steps below:
Step 1 – Connect your Instagram Business Account to a Facebook Page
Your professional Instagram account must be linked to a Facebook Page. To do this:
- Go to your Instagram profile
- Select “Edit profile”
- Under “Public Business Information,” select “Page.”
- Choose between creating a new Facebook Page or connecting an existing Page.
Step 2 – Enable Message Access on Instagram
To allow WATI to access your DMs on Instagram, enable access by following the instructions given:
- Enable access to messages in “Connected Tools”
- Open your profile in the Instagram mobile app
- Tap the menu icon (☰) in the top right corner
- Select the “Settings and privacy” option
- Scroll down and select “Messages & Story Replies”
- Tap on “Message Controls”
Step 3 – Setting up Instagram on Wwe had
Once you have completed the steps above, follow these instructions to set up your Instagram account on Wati:
- Log in to your Wati account and click on the user icon in the top right corner.
- Select the “Channel Status” button.
- Click on the “Instagram” tab located in the upper left corner.
- Scroll down and select “Get Started” and follow the instructions on the page to complete the registration process and connect your Instagram account.
- Once connected, you will receive a success message in Wati.
- Navigate to your “Team Inbox” and select the Instagram tab. Any direct messages sent to your Instagram page after connecting will appear here.
Interested in getting started with WATI? Click here.
