Understanding Your Rights: Compensation and Communication with Wildberries After a Warehouse Fire

2024-01-18 08:34:29

Perhaps we weren’t so worried regarding money, because we immediately remembered that when Ozone’s warehouse burned down, all the sellers received compensation. This is correct: from the moment you transfer your goods to the marketplace warehouse, the platform is responsible for it, everything must be insured, because we pay Wildberries for storing things.

What was the first thing I did? I recorded the remains of goods in a burning warehouse. Everyone understands that the marketplace will be tempted to cheat, twist the numbers and then say: “You had not 1200 positions in Shushary, but, for example, 700, so we’ll compensate for them.” This won’t work with me, all the screenshots are there.

— How did communication with Wildberries take place? Did someone contact you, explain what to do, make excuses? Was it possible to quickly obtain information?

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