User representative declares at the end of the meeting, “If possible, file a refund lawsuit on Monday”
The management team of Kakao Games does not admit ‘user damage’… “Customer’s individual choice”
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(Seoul = Yonhap News) Reporter Kim Joo-hwan = Kakao Games[293490] The meeting between the management team of ‘Uma Musume Pretty Derby’ and gamers ended in a catastrophic failure following 8 hours of Q&A.
Kakao Games held a meeting between the management team of ‘Uma Musume Pretty Derby’ and the ‘Game User Voluntary Council’ at the office building in Seongnam-si, Gyeonggi-do from 10 am to 5:40 pm on the 17th.
Since last month, gamers have held two ‘carriage protests’ near Pangyo Station in Seongnam-si, Gyeonggi-do, due to the lack of event notices from Kakao Games and controversy over the payment of goods, and have requested Kakao Games to hold a meeting.
Siwoo Lee, head of the business division and head of business and operation department, who appeared as representatives of Kakao Games, explained various controversies and problems that had arisen during the operation of Uma Musume and expressed their position.
The management team explained that it took a long time because of the consultation, saying, “The overall operation, such as various notices, operating schedules, payment plans, and marketing, will be decided in consultation with Japan’s Cygames.”
Director Lee said, “Through this incident, Cygames has also gained a lot of understanding of the Korean market, and if there is an urgent situation, Kakao Games has prepared a ‘preemptive report candidate report’ process. We will guide you through the situation transparently.”
Cygames headquarters did not attend the meeting, but sent a separate message on the 15th, saying, “There was a lack of supervision in Cygames, and there was a lack of connection with Kakao Games.” I’m sorry,” he said.
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The ‘server check before the event’, which drew the ire of gamers, emerged as the main topic of the meeting.
Users claimed that Kakao Games started a server maintenance regarding 3 hours before the end of the event, where they can draw ‘Kitasan Black SSR’ with high performance or exchange them for points, and that the users who accumulated points suffered damage.
In this regard, the management team apologized several times, saying, “We apologize to users who have experienced inconvenience.”
However, despite repeated questions regarding whether the user was harmed, he virtually denied it, saying, “Unfortunately, it was the customer’s individual choice, and I do not see it as harm.”
It was also explained that the server maintenance was inevitable as users of the so-called ‘reset marathon’, who repeatedly drew with free goods following creating an account to draw a Kita black card before the event ended, were added.
Director Lee said, “We will discuss with Cygames and come up with a remedy for users who have suffered inconvenience due to the change in maintenance time.
Unlike the Japanese server that announced the update of the ‘Taurus Cup Champions Meeting’ 3 weeks ago, the core competitive content, there were also pointed out that the announcement was made just a week ago.
The management team apologized, saying, “The announcement was delayed due to prolonged communication with Cygames.”
As a measure to prevent recurrence, the management team introduced ▲ organization of business operation organization directly under the CEO through organizational reorganization ▲ improvement of business evaluation process ▲ operation of stable communication channels with customers.
Director Lee explained, “A total of 80 people are in charge of Uma Musume-related tasks for each part and team.
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However, the ‘marathon’ meeting, which lasted more than 7 hours, ended in a catastrophe when the representative of a user who was preparing a group refund lawsuit asked, “Do you have any intention of complying with the request of users who want a refund?”
He said, “Currently, regarding 4.5 billion won was collected just from the refund request receipts alone.
Director Lee replied, “It is difficult for the people in charge who are present to speak. After the meeting, we have to talk with the people in charge.”
Then, the representative of the user in charge of the refund lawsuit said, “As of this time, we will collect the emails of those who want a refund or recall lawsuit and file a lawsuit on Monday if possible.” The lawsuit may be withdrawn by gathering their opinions.”
When the meeting was over due to the notice of a group lawsuit, Director Lee said, “I will thoroughly fulfill all the promises I made today, and I will show improvement in the future.” will,” he said.
Report on Kakao Talk okjebo
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2022/09/17 18:25 Send
