2024-03-29 00:05:00
The government bureaucracy zeroing teams in the ministries and federal and local agencies in the UAE discussed enhancing efforts and initiatives aimed at developing the bureaucracy zeroing program, designing a specific methodology that covers the necessary steps to confront the challenges, and innovating and implementing solutions to support the simplification and reduction of procedures in government agencies. They reviewed the best experiences, practices and trends. Globalization and the results achieved by some government initiatives in this field.
This came within a workshop held by the Emirates Program for Excellence in Government Service in the Prime Minister’s Office in the Ministry of Cabinet Affairs, with the participation of leaders of government agencies, including undersecretaries and general directors, and representatives from the private sector. It aimed to introduce the program’s work mechanisms and activate the role and tasks of the agencies and work teams. Zeroing out its bureaucracy, to achieve the program’s goals.
The head of government services in the UAE government, Mohammed bin Taliah, confirmed during an opening speech for the workshop that the bureaucracy zeroing program translates the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, to work to abolish 2000. Government action, reducing the time periods for procedures by 50%, and zeroing out all duplicate and unnecessary conditions and requirements, indicating that the program will play a pivotal role in supporting efforts to enhance customer confidence in government services, by confronting any challenges that may prevent them from obtaining services easily, conveniently, and quickly.
Bin Taliah said that the program reflects the visions of the wise leadership and its future directions based on a forward-looking vision, the focus of which is developing an integrated and innovative government work system that meets the needs and expectations of the future, stressing the importance of the role of the business sector and customers in determining improvement priorities and changes in procedures, through participatory design workshops. Dialogue sessions, and taking advantage of feedback channels, such as the customer pulse system, the secret shopper, and social media.
He touched on the scope of the program’s work and the forms of government bureaucracy that it seeks to confront, the most important of which is the abundance, repetition, and conflict of requirements and requirements, and the length of time to complete the procedure.
He also addressed the challenges posed by bureaucracy through its impact on the speed of implementation, the ability of government agencies to make quick decisions and innovate at work, as well as its negative impact of high operating costs.
The workshop reviewed the experiences of the comprehensive digital certification project from the Ministry of Foreign Affairs, and the work package project from the Ministry of Human Resources and Emiratisation, and highlighted the results achieved by the two projects in shortening procedures, raising efficiency levels, speeding up completion, and facilitating the customer’s journey.
The Undersecretary of the Ministry of Foreign Affairs, Khaled Belhoul, discussed the comprehensive digital certification project, which succeeded in making it possible to apply for the digital certification through the platform of the entity that issued the document, and to obtain the certificate digitally certified by the Ministry of Foreign Affairs and the country’s mission abroad within five minutes, and in one step, instead of The old procedure required six working days and nine steps.
A dialogue session touched on the experience of the Work Package Project, in which the Director of the Electronic Services Department at the Ministry of Human Resources and Emiratisation, Salem Al Yasi, Major Darwish Al Mansouri from the General Administration of Residency and Foreigners Affairs in Dubai, and Khamis Al Fayoumi from the Al Futtaim Group, spoke regarding the importance of cooperation and integration between federal and local government agencies. And the private sector, to achieve the goals of eliminating government bureaucracy, simplifying procedures, and saving time and effort for customers.
Speakers at the session discussed the role of the work package in providing opportunities for private sector companies to manage employee residencies through a unified platform and submit documents once, and pointed out the success of the package in reducing the number of steps, reducing visits to service centers and the time required to complete the procedure.
The coordinator of the government bureaucracy zeroing program, Hisham Amiri, in the Prime Minister’s Office, reviewed the stages and standards for zeroing out government bureaucracy, and the evaluation axes that include impact, involvement of agencies and individuals, compliance with targets, empowerment of employees, and addressed the priority setting mechanism that will enable agencies to reach the program’s goals.
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