Two sisters from Saguenay–Lac-Saint-Jean discovered during the Labor Day holiday that their credit files had been mixed up with each other.
It all started when Sankia Gagnon-Beaumont wanted to check if her credit file was up to date. She therefore went to the Desjardins site, where she discovered that her file had become considerably heavier.
“I had lots of files in my name. Two mortgages, a car loan for a snowmobile, a home equity line of credit. I had it for regarding $200,000,” exclaimed Ms. Gagnon-Beaumont, recounting her setbacks to TVA Nouvelles.
“It was panic, really panic! On a Saturday, how do you reach people?” she continued.
Ms. Gagnon-Beaumont shared her discovery with her family. Her sister recognized the numbers in her file, which includes personal information.
“She looks at the monthly payments and recognizes her file! We understood that it is as if his adult credit report had been mixed up with mine!” explained Sankia Gagnon-Beaumont.
“She is a very good payer, so I am not penalized, continued the Desjardins client with a smile. But it is still his personal data, so his privacy has been violated.
According to the Commission d’accès à l’information, the confusion is possibly due to the fact that the two sisters do business with the same branch of Desjardins and that their social insurance number is similar. For several days, they have been trying to have the corrections made by Transunion.
Even if the misadventure did not have disastrous consequences, Sankia Gagnon-Beuamont admitted that her confidence in her financial institution is shaken.
“Desjardins had big problems with their data leak, launched the client. Today, to see that they are doing business with a partner who has erroneous records, it affects my bond of trust.
