2023-04-24 18:11:15
If you’re using iCloud sync for your data, specifically desktop and documents, you might already have a problem: syncing not happening. From time to time, macOS indeed tends to block on certain elements, which prevents synchronization. In some cases, the effect is even surprising: the elements present on a Mac “1” are not sent to the cloud but those of the Mac “2” are recovered.
The basic solution
The most basic solution is to reboot. It’s not a reflex among Mac users in 2023, but a simple restart is usually enough to fix the problem and start synchronization again. And after a few minutes, everything should be back to normal.
The “nuclear strike” solution
If you’re here, restarting didn’t fix anything. The little icon next to iCloud Drive in Finder still shows that an item is syncing and nothing is happening. For such cases, there is a solution. A kind of “nuclear strike”, risky but sometimes effective. We must be frank: only try this solution as a last resort, because – as a reminder – the “clean install” is not a solution in 2023.
The end of the “clean install”: how to erase and reinstall your Mac
Before attempting this solution, we really advise you to back up your data. We recently released a book on the subject, which is available on Apple Books and various platforms. Do not take our recommendations lightly: you really risk corrupting data or creating duplicates.
In the Finder, click the menu Go and choose Go to folder (the shortcut shift + command + g also works). In the window type ~/Library/Application Support/. In the long list of folders, you should see one with the name CloudDocs. NOW, after backing up your data, it must be deleted. Put it in the trash and empty it.
Normally, if everything goes as planned, you will have to wait: the OS will perform a new data synchronization. If you use Apple’s storage service a lot, data (re)synchronization can take a long time, especially if you have a slow connection: avoid trying this on a connection share with your iPhone, For example.
After this manipulation, everything should then work properly, that is to say with a sometimes erratic synchronization which occasionally requires a simple restart. And if you find any issues, luckily you have a backup because you followed our advice. You followed them, didn’t you?
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