With low wages and disastrous working conditions not attracting candidates, management compensates for the lack of recruitment by demanding ever greater efforts from existing staff.
Executives, once conditioned, no longer hesitate to intimidate agents who are recalcitrant to their injunctions: “Just because you’re a starter doesn’t mean you’re untouchable. I can blow you up any way I want.” ! Some spread lies about the work of others, to better divide. Many agents feel questioned, despised, while they struggle to cope with the shortcomings. As for the interns, they run everywhere, they are most often left to their own devices, and it is not rare to find some in tears.
Management has just announced that at the slightest sick leave, regardless of the number of days, the file of the agent who returns to work will be blocked for a month in the Hublo software that manages overtime. This is a new retaliatory measure against those who count on these hours to get by, and who will therefore be pushed to come to work, even when sick, so as not to lose this extra pay.
All this leads to a constant deterioration in patient care. For management, treating the deficit by putting pressure on staff is more important than treating the sick!