2023-12-06 09:05:11
The heavy snowfall last weekend caused massive delays and cancellations in rail traffic in Austria. However, as of this year, rail travelers in Europe are no longer entitled to compensation in the event of force majeure such as extreme weather. ÖBB and Westbahn, however, confirmed that they would carry out refunds as usual, as the ORF radio station Ö1 reported on Wednesday.
Maria-Theresia Röhsler from the Agency for Passenger and Passenger Rights (apf) explained that in principle you get 25 percent of the ticket price back for train delays of more than one hour, and 50 percent for more than two hours. According to the report, as a stranded passenger, money for the hotel or taxi can be claimed back if the train company does not offer a solution.
Since mid-June, rail companies in the EU no longer have to pay compensation for train cancellations and delays if the reason is exceptional circumstances. Scenarios in which the right to compensation does not apply include extreme weather conditions, natural disasters, people on the track, cable theft, train emergencies, law enforcement measures and sabotage or terrorism.
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