[이데일리TV 심영주 기자] As airline ticket prices skyrocketed following the novel coronavirus infection (COVID-19) crisis, complaints from passengers regarding airline in-flight services are being raised one following another. In particular, Korean Air is seeing a series of complaints, both internally and externally, with employees posting complaints regarding the poor in-flight conditions.
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Recently, on a Naver cafe where travelers gathered, an article was posted complaining regarding the quality of Korean Air’s in-flight service. A netizen who boarded the Prestige Class of Korean Air’s return flight from Auckland, New Zealand expressed his dissatisfaction with the Korean Air service, saying, “The price of air tickets has been greatly increased and many things that seem unrelated to Corona have been reduced.”
The netizen pointed out, “The warm wet towels provided before meals have been replaced with cold disposable wipes, and fruits are missing from the meal, and no side dishes are served with ramen.” He added, “Even though I ate Western food for both lunch and dinner, no soup was provided, and the only bread was a cold morning bread.”
A netizen who had come to Bangkok using Korean Air a few days ago also commented, “They said they mightn’t provide blanket service because it was cold on the plane. It felt like only the flight attendants were blocking the service by saying they were sorry over and over once more.” Another netizen who used Korean Air’s business class to Paris said, “When I asked for another glass of champagne, I said no, and there was no soda. There was nothing to eat, so I came here only to sleep.”
In this post, netizens complained that airlines are saving service costs by raising flight ticket prices under the pretext of Corona 19. Criticism seems to be growing as Korean Air’s employees recently complained regarding the poor working environment. Earlier, an article by a Korean Air employee arguing that there were insufficient in-flight items provided to customers, such as bottled water and beverages, was posted on an anonymous community of office workers.
In response, Korean Air said that it was difficult for the flight attendants to adapt to their duties due to the COVID-19 outbreak, and that service improvement would be made in the future.
