This software that erases the accents in the voice of teleoperators is controversial, here is why

Friday 02 September 2022 19:10

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photo of call center employees.
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Call center employees. © Photo d’illustration : Mikhail Nilov / licence CC

The American start-up Sanas has developed software that analyzes and transforms the voice to remove all traces of accent. The tool is supposed to prevent call center employees from suffering racist reactions from their interlocutors. But this new technology is causing controversy. It is accused of erasing linguistic diversity.

By Juliette BROSSAULT West-France

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