2023-05-19 13:35:31
Friday, May 19, 2023 – 5:30 PM
DUBAI, 19th May, 2020 (WAM) — The Federation of Emirates Banks revealed that the rate of access to digital services used in a number of banking channels has reached 100%, which reflects the great development witnessed by the UAE in employing advanced technology and customers’ confidence in the security levels of these services.
Jamal Saleh, Director General of the Emirates Banks Federation, confirmed the high levels of customer confidence in the banking sector, as the UAE ranks second in the world in terms of customer trust in banks, at a rate of 84% in 2022, according to the annual index conducted by the Emirates Banks Federation annually.
Saleh added, on the sidelines of the “Mia Finance” banking technology summit in Dubai, that the banking sector is at the forefront of innovation, development, adoption and employment of advanced technology, supported by the strategic vision of the Central Bank of the United Arab Emirates, which is characterized by its proactive approach in setting appropriate frameworks to deal with technological developments, and support it. For the banking sector in order to develop innovative solutions and provide the best services to customers in a safe, reliable and easy-to-use environment.
He explained that the banking sector in the UAE is a model in digital transformation, as we witnessed a remarkable growth in adopting advanced banking technology, and providing customers with advanced banking services and products through various digital channels, as the rate of access to services used in many digital channels reached 100%.
He stated that the UAE continues to strengthen its leadership in the field of digital banking services, which is established by the UAE Central Bank’s adoption of the digital transformation strategy during the year 2022 to ensure the provision of a safe and effective infrastructure for digital payments, the employment of technology in banking services, and support for shaping the future of financial technology in the UAE. Maximize the use of artificial intelligence and data technologies and solutions, and develop the infrastructure for secure cloud computing solutions for the sector.
The Emirates Banks Federation, under directives from the Central Bank of the United Arab Emirates, works to support, accelerate and develop digital transformation in the member banks of the federation, while ensuring maximum levels of electronic security and privacy, qualifying human capital and enhancing cyber security, and employing advanced technologies for Improve risk management, cost management and enhance effectiveness to develop business technology solutions and combat fraud.
He called on the Director General of the Emirates Banks Federation to take advantage of the opportunities of discussions at the summit to explore the latest trends and technologies in the field of innovative banking services, exchange ideas and best practices and build fruitful partnerships to contribute to the development of the banking sector in the UAE and consolidate its leading position.
Reda Abdel Nour / Ramy Samih
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