“Just been instructed to register an account to log in to the National Public Service Portal, I … forgot. I couldn’t do it a few times, I had to ask my son to do it for me, but it still didn’t work,” Ms. Thuong said. .
Having difficulty in logging in and registering through the National Public Service Portal, many people have to resort to the service of doing household chores. This team is quite “strong” right in front of the immigration office’s headquarters.
“It’s still wrong to fill in several times, so I asked the service to do it for me. It took 150,000 VND, but it saved me time and effort,” said Tam, a resident from the mountainous district of Tuong Duong (Nghe An) down to Vinh city to do. passport, disclosure.
As soon as they arrive at the headquarters of the Immigration Department, people will be approached by “triggers” (X sign) to offer services of making passports and passports. Other services such as registration of official sim cards are also opened to serve people.
The headquarters of the Immigration Department has been moved to a new location and widely announced to the people through the mass media. However, according to observations, for many days now, some people have not received information about changing their location, went to the old headquarters and were invited by the “stork” team to carry out procedures for passport renewal. online.
“We have posted a notice about the change of location, as well as the process of carrying out the steps to register for the replacement of passports and passports… at the old office, but only a short time ago. This notice board has been removed,” an official from the Immigration Department said.
Although officials have guided the steps to register for an online passport, however, many people, especially people in mountainous and rural districts, still have difficulties in implementing it.
“The unit has propagated a lot through radio, press, social networks as well as organized training for businesses and labor travel agencies on procedures for issuing and changing passports and online travel permits. .
However, in fact, a large number of people still face difficulties in the implementation process such as no citizen identification, smartphone, inability to download photos, inability to pay online via the Gateway. public services … All these problems of citizens are specifically guided by the unit to overcome”, Lieutenant Colonel Tran Dinh Minh added.
In order to provide maximum support to the people, the Immigration Department has arranged 100% of the force, working overtime, out of office hours… However, according to our observations, the number of people looking for the service. Household registration outside the unit campus is still very large.