2023-10-16 10:43:56
Behind Ryanair and EasyJet, the low-cost airline Wizz Air has established itself in recent years as a major player in Europe. The Hungarian company, launched twenty years ago, welcomed 5.5 million passengers on its planes in September 2023. The first company in Central Europe which announces itself as having “the fastest growth” is setting course to the West to nibble market share from its competitors. France is obviously one of its priorities.
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“As our fleet grows, we are also expanding our presence in Western Europe and France in particular. We continue to connect Western European destinations with our core markets in Central and Eastern Europe, as well as new tourist destinations”, was delighted Wizz Air one year ago.
But has this ultra-rapid growth come at the expense of its customers? In an article published on October 15, 2023 and entitled “Wizz Air is making fun of the world”, UFC-Que Choisir accuses the Hungarian carrier of mistreating its passengers through numerous complaints received. To illustrate its point, the Federal Consumers’ Union takes the Bucharest-Beauvais flight of May 13 as an example.
Radio silence since the end of 2021
Postponed several times, the flight was finally canceled without financial compensation for the passengers. “The excuse given to everyone is not always the same, one traveler was even told that the plane had left on May 13, and therefore that no commercial compensation was due!” develops the UFC-Que Choisir. As a reminder, when a flight is canceled at the initiative of the company, it is obliged to refund the ticket within seven days or offer a postponement to another flight under comparable conditions and without additional costs.
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Questioned, a lawyer from the European Consumer Center France admits that she no longer “has received answers” from the Hungarian company since December 2021. At the end of 2022, the General Directorate of Civil Aviation (DGAC) sent a letter to the airline reproaching it for his silence to three referrals sent the same year. Without more success.
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