the postman throws his smartphone into the pool, “I don’t know if I’ll get my money back”

Published on Tuesday, September 6, 2022 at 2:50 p.m.

Par Sudinfo

Joeri Nysen was supposed to receive a cell phone delivered by PostNL, but he wasn’t there when the postman came. When he arrived home, he found the package in his inflatable pool, and the phone had obviously taken on water. The 30-year-old feared he would never see the color of his money once more.

In Maaseik, in the north of the country, Joeri Nysen, 30, had ordered a smartphone and was due to receive it the next day. The €340 mobile phone was delivered by PostNL, but when Joeri wanted to retrieve it, he was unable to do so despite having received notification of the postman’s visit.

It turns out that the latter threw the package over the railing of the young man, and that the package fell directly into Joeri’s inflatable pool, where there was obviously a bottom of water. “I complained immediately and PostNL took good note of it, but explained to me that Telenet was responsible for the parcel and that it was up to them to compensate me,” he explains.

A solved story

“I had to send the package back, which I did via PostNL and then urgently ordered a new smartphone because I absolutely needed it. I received it well, but I never heard of the reimbursement of the old one. I am still waiting for an answer to find out if I will get my money back, ”laments the young man.

The reason Joeri had to wait so long to have his money color reviewed is because he didn’t go through the standard procedure, which resulted in the smartphone ending up in a warehouse in Boom, and not directly to the following-sales service. But Joeri’s wait ended up paying off, as he was reimbursed and also received chocolates from Telenet, which naturally made him smile.