Introduction: The emergence of platform-mediated services such as Über has been criticized for promoting an illusory concept of “entrepreneurship” that undermines the true nature of labor relations, allowing companies to maintain control over drivers without acknowledging their role as employees. During the COVID-19 pandemic, Über drivers faced unprecedented challenges, including additional costs to acquire personal protective equipment (PPE) and adhere to stringent safety protocols to minimize the risk of SARS-CoV-2 transmission.
Methods: This study employed a quantitative cross-sectional design based on a convenience sample comprising active Über drivers. The research instrument was developed in collaboration with the researchers and representatives from driver associations and unions, ensuring a comprehensive and nuanced understanding of the drivers’ experiences and concerns.
Results: A total of 104 Über drivers participated in the study, with 50% reporting working hours equivalent to or exceeding 11 hours per day, and 24% working a full seven-day week. The pandemic had a significant impact on their work patterns, with 79% of drivers experiencing reduced working hours, 96% facing decreased income, and 17% presenting symptoms consistent with COVID-19 infection.
Conclusions: The study’s findings highlight the exacerbation of poor working conditions among Über drivers during the pandemic, underscoring the inherent vulnerabilities of the platform-mediated work model. These drivers are exposed to unsustainable work conditions, lack adequate guarantees from the hiring company, and bear the full burden of costs and risks associated with their professional practice. By providing a platform for the voices and concerns of Über drivers, this study aims to inform and catalyze improvements in their working conditions.
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Articles from Safety and Health at Work are provided here courtesy of Elsevier
