The decision of the establishment for many who have coupons from the bankrupt “Beta.lt”: you’ve the precise to demand that they be accepted | Enterprise

VVTAT, having assessed the requests of many customers and the proof offered in them, notes that the consumer has the precise to demand the supply of the service bought with a coupon.

As said within the press launch issued by the service, VVTAT additionally attracts consideration to the truth that the validity of the consumer’s declare and/or potential violation of his rights is evaluated solely after the appliance has been examined in accordance with the process established by legislation. Every state of affairs of the dispute is resolved individually, considering all important factual circumstances of the particular state of affairs (contractual obligations, proof offered by the events, and so forth.).

Evaluating the data offered within the obtained consumer requests, VVTAT observes that most often the contractual relationship is between the consumer and the service supplier for whose service the coupon is bought. Thus, legally, the consumer has the precise to obtain the bought service. The contractual obligations between authorized entities should not have an effect on the safety of the consumer’s pursuits. In his actions, the entrepreneur is guided by the rules {of professional} care, he should have the ability to assess the dangers, and when confronted with failure, to not switch its penalties to the buyer.

VVTAT positively assesses the positions beforehand disseminated by some businessmen that they’ll fulfill all obligations to shoppers, no matter settlements with Beta Media (additionally Beta journey and Beta dovana).

Thus, VVTAT reminds that the consumer with the coupon should initially contact the service supplier laid out in it for the supply of the service in keeping with the situations specified within the coupon. If the consumer receives a detrimental response from the entrepreneur relating to the supply of the service or doesn’t obtain a response inside 14 days, he can apply to VVTAT for an out-of-court settlement of the dispute. The entrepreneur’s reply should be hooked up when submitting an utility to VVTAT.

For extra info on Beta Media, UAB (in addition to Beta journey, UAB and Beta dovana, UAB) vouchers for customers who’ve bought their rights, submission of the appliance and needed attachments, and the dispute decision process, please learn within the separate FAQ part on the VVTAT web site: https://vvtat.lrv.lt/lt/isigijusiems-beta-kuponus/