“The Damaging Impact of Administrative Dematerialization on Belgian Citizens”

2023-05-02 16:18:21

For one out of two Belgians, the dematerialization of public services is synonymous with anxiety. Even absolute distress when they are unable, or no longer, even to maintain their rights. Administrative simplification has made their lives more complex. Feeding in the process of precariousness, inequalities. And anger towards institutions. The disappearance of physical counters is not just a problem of the “old” or the “poor”. It is a major democratic issue.

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Head of the Multimedia department

By Philippe Laloux

Published on 2/05/2023 at 18:18
Reading time: 3 mins

JI had the feeling that I no longer fit into the boxes. The Internet was like an ocean with bottomless pits. I felt helpless. Even in front of a person, in front of a counter, in real life, I was sent to a website. And there, I was asked to prove that I was not a robot. It’s as if we had built a parallel world, that society had suddenly been structured so that everyone was left with their own problems. Only. The damage of dematerialization is immense and invisible. »

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