2023-07-08 12:25:00
Documentation technician at the City of La Malbaie, Manon Dufresne has worked in several libraries in various sectors. Since 2020, she has been evolving for the first time in a municipal environment. However, its passage through different organizations was marked by a few migrations, including one to Koha, free library management software supported by InLibro. This means that when the same transition took place in La Malbaie, it was on familiar ground.
“We had Regard that worked. When I arrived three years ago, there was still support from GRICS. A year later, the ability to respond to requests was beginning to decline, says Manon Dufresne. I was told that the management was already leaning towards Koha. It was good because I was able to see what a data migration entailed. »
By the way Placethe City of La Malbaie wanted to obtain a more contemporary service, more user-friendly and with more functionalities. Even more, the municipality’s team was counting on the long-term development of these functionalities as well as on a good support service, a considerable element, indicates the documentation technician. “It’s a solid team. And it’s not an impression, it’s observed”, underlines the one who was in her third migration to the software ofInLibro.
This migration was very well supported by the supplier. The InLibro team has been listening to improve the situation, at no additional cost. Technical support was also flexible.
Regarding the application, Manon Dufresne recalls the contemporaneity of the interface, in the sense that facets have been integrated and that almost the entire record can be searched, even the notes. “With periodicals, I find it important to describe the subject of each issue. There are fields in Koha, visible externally, which can be searched. And once the results appear, the reviews appear. By going to the notice for this title and performing a full-text search of my web page, I will see what number it is and there is a way to reserve it [pour l’utilisateur]. a for me, it’s total satisfaction”, gives the example of the documentation technician.
Users can also submit suggestions online in their user profile. These recommendations can bounce easily into the shopping list of the library. Users are then informed by e-mail that these suggestions have been accepted. If they are refused, the reason can be communicated. “It allows for good follow-up,” rejoices Manon Dufresne. It is possible to support users in the same way for loans between libraries.
Laure-Conan La Malbaie Library. Photo: Stphane Groleau for ACDF Architecture
In addition, Koha allows for a self-loan post. The city of La Malbaie implemented its own over the past year. “If there is a large crowd, people who do not want to wait in line can manage,” says the documentation technician.
When questions are raised by his team, they can be submitted in Camelot, the communication tool with InLibro. The return is quick, states Manon Dufresne. “I get answers in less than 24 hours for non-urgent needs. If in the east, I have a return in the morning when it is submitted in the morning, ”she applauds. These exchanges with the support department ensure constant support of the software as well as updates necessary to continue working.
“The advantage of an online solution is that I can work on the catalog from home. There might be 25 of my colleagues working on it at the same time and the solution works,” notes the documentation technician.
Laure-Conan La Malbaie Library. Photo: Stphane Groleau for ACDF Architecture
Comments from Manon Dufresne: “With Koha, we are able to go faster and further as a team. “Because it’s not proprietary software, because the query language (SQL) is universal, we have the possibility of getting by and having autonomy. “The big advantage of Koha is that the interface serves several institutional users. It’s like distributing the development costs to these different users around the world. We end up with a Tesla and we are more than satisfied. »
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