Great Wall clarified another angle following the woman cried to buy a luxury car with a red label 1.3 million for 2 months, repaired 4 times, asked to return the car but did not already made an offer But customers still don’t accept.
from the case of a young woman complaining through a famous program Because he bought a luxury car with a red label, priced at 1.3 million baht, only 2 months ago, he had to repair it 4 times due to problems with both the air conditioner turning off screen not working The heaviest is the engine stalling in the middle of the road. close to having an accident Until having to return the car
Recently, the Facebook page “GWM Thailand” has come out to answer questions from customers who share such issues in the “Haval Jolion Club Thailand” group, stating that “Great Wall Motors would like to clarify details regarding your customers. Please be informed. This customer’s HAVAL H6 car has a problem with the screen intermittently following checking with a diagnostic tool to find the code. After the customer reported that there was another problem with the screen intermittently, the technician therefore consulted with the engineering team of the head office in China. And thought that such a problem may be caused by a Software Bug, China therefore developed a new Software to fix the problem. And have updated the software for the customer’s car already The technician team has checked and tested to ensure that the problem has been solved on the spot. and no recurring problems
In the part where the customer reports that the car shuts down following pressing the screen reset and has sent a video clip as evidence The technical professor watched the video clip and found that The engine did not turn off as the customer informed. Because it can be clearly seen that the car is in D gear, the screen is ready, ready to use, and the car’s screen still shows the speed of the car increasing from 11 km / h to 12 km / h. If the car stops, there will be a warning light on the screen. But in the clip, there is no such warning light in any way.
For the Parking brake & Auto brake hold button that the customer said didn’t work. The technician has checked and found no abnormality and no code in any way. In addition, Auto brake hold will start working only when the seat belt is fastened. But if you watch the clip then The customer didn’t wear a seat belt, so the button didn’t work.
In addition, while the technicians and teachers find the cause of the blackout screen, the company has provided HAVAL H6 spare cars to customers to use with until now to facilitate customers as much as possible. Later, on November 28, via iAM The car was delivered to the customer’s home and informed that the car was fixed and ready to be delivered back to the customer. But the customer did not accept the car back and insisted that GWM only buy the car back.
from such problems The Customer Relations Department then spoke with customers to offer guidelines for taking care of them. And to be confident that the problem with the infotainment screen turning off does not affect the safety and key systems of the car as the customer has claimed. which in the practice of the Thai automotive industry in all car brands Unable to buy back the car from the aforementioned reasons.
However, in order to create maximum satisfaction for our customers, the company therefore offers to customers. which is considered more than the practice of the Thai automobile industry Details are as follows:
1. If it is found that the car has a symptom, the central display shows the HUT off and can prove that the real symptom is found as reported. Within a period of 6 months or 10,000 kilometers, whichever comes first. (From the date of receiving the car back) The company is happy to consider returning the customer’s car. The depreciation is deducted according to the conditions and principles of the automobile market.
2. If the 1st point is reached and the car does not have any problems, the company is willing to consider extending the car quality warranty from the original 5 years 150,000 kilometers to 6 years 170,000 kilometers.
However, from such proposals, customers still do not accept the company’s proposals. and confirmed that the Company Buying a car back alone In the past, customers still have behaviors that damage the brand and the company, such as giving flyers to other customers. At the service center and Central Phuket department store when the service center goes to the booth Using incorrect messages and causing damage to Great Wall Motors as well as obstructing the selection of other customers’ cars and trying to tell them not to buy the company’s cars
but because the company regards customer respect as a priority Therefore understand in such action. and no other action has been taken.
Finally, the company would like to inform everyone that For almost 2 years, we have been working hard to provide the best possible service to our customers. and believes that taking care of the customers of the company including various offers Under the care and sincerity fair and transparent And most importantly, everything must be under the facts and correct information only. Therefore, I have come to explain to everyone to know all over the place. thank you very much”.