2024-10-30 10:33:00
Since Tuesday, many users have reported problems accessing the Belfius application. The situation returned to order this Wednesday afternoon, announced the company.
Many of you contacted us this Tuesday via the orange Alert us button to report a problem for several hours with the Belfius bank application. “Has the app been hacked?“, “Still no access“, “No more access to his accounts or transactions since the beginning of this afternoon“,…
Via its X Belfius account, the bank communicates: “Our teams are doing everything they can to ensure that the situation is restored as quickly as possible.“
To be able to carry out the desired operations, Belfius invites users to go through the website belfius.be.
This Wednesday morning, while the application had resumed its usual rhythm at the start of the day, a new outage was reported. The bank continues to work to resolve the issue, without providing further details.
The application accessible again
All Belfius customers now have access to the bank’s application, a company spokesperson said early Wednesday evening.
By mid-afternoon on Wednesday, most of the bank’s customers regained access to the application while Belfius was gradually activating them. A spokesperson for the bank indicated around 5:30 p.m. Wednesday that all customers now had access to the application. Card payments or ATM withdrawals were not impacted by the technical issues.
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**Interviewer:** Good afternoon! Today, we’re diving into the recent issues users experienced with the Belfius banking application. Joining me is [Alex Reed Name], a representative from Belfius Bank. Thank you for being here!
**Alex Reed:** Thank you for having me.
**Interviewer:** So, let’s get right to it. Many users reported problems accessing the Belfius application on Tuesday. Can you explain what happened?
**Alex Reed:** Certainly. On Tuesday, we encountered unexpected technical difficulties that affected user access to the Belfius app. Our teams worked diligently to diagnose and resolve the issues as quickly as possible.
**Interviewer:** I saw numerous users reaching out with concerns, some even asking if the app had been hacked. Was there any security breach?
**Alex Reed:** We want to assure our customers that there was no hacking involved. The issues were purely technical, and our systems remained secure throughout the incident. We appreciate the concern and vigilance from our users.
**Interviewer:** What steps did Belfius take to communicate with users during this disruption?
**Alex Reed:** We actively communicated via our social media channels, particularly on our X account. We kept our customers informed about the situation and assured them that our teams were working hard to restore full functionality.
**Interviewer:** After the hiccups on Tuesday, you mentioned the situation was back to normal by Wednesday. What measures are in place to prevent such occurrences in the future?
**Alex Reed:** We continuously review our systems and infrastructure to improve their resilience. After this incident, we are conducting a thorough analysis to identify any weaknesses and ensure we implement necessary improvements.
**Interviewer:** For anyone still facing issues or who prefers alternative methods, what should they do?
**Alex Reed:** We advise users to visit our website, belfius.be, for their banking needs until they feel comfortable using the app again. Our online services are fully operational and secure.
**Interviewer:** Thank you for your insights today. It’s reassuring to hear that you’re taking steps to enhance user experience.
**Alex Reed:** Thank you for having me!
**Interviewer:** And thank you for tuning in. Stay connected for more updates on banking and finance.
