2023-08-26 18:22:28
Many Russians must have wondered why storage boxes suddenly disappeared from the stores of the Pyaterochka retail chain. As it turned out, the shopping cells created too many problematic situations.
Read the latest news in the group “Now attention!” in VKontakte.
As Tikhon Smirnov, a former employee of a large retail chain, noted, servicing customer cells is actually expensive. For many years, the trading network realized that the design of metal boxes was unreliable – the locks were constantly broken, and the doors were bent. The keys to the storage boxes were also often missing. All this required additional funds.
The second important factor is customer confidence.
“A couple of years ago, Pyaterochka came up with a new concept of attitude towards the visitor. Customers no longer go to stores, but guests do. Now they need to be called that. We trust our guests. We believe that they are adequate and respectable,” Smirnov shared on his Zen blog.
However, the main reason why they decided to abandon the storage boxes is conflicts. Many probably remember how, at the entrance to the store, the guards sometimes asked to hand over bags and packages to the cell. However, not all clients did this. As a result, there were situations when the visitor might not be allowed into the outlet at all.
Photo: Tikhon Smirnov / Zen
Earlier it became known why you can not trust the prices in discount clothing and footwear stores.
1693095919
#Pyaterochka #removed #storage #boxes #stores #employees #revealed #secret
