Tesla Suspension Failures: Customer Accountability and Warranty Coverage

2023-12-28 11:58:00

Between April 2018 and April 2019, more than 11,000 suspension repairs were carried out, a third of which were outside the warranty period. These ongoing issues have shown little improvement, as evidenced by the figures between January 2021 and March 2022: 120,000 control arms and 66,000 driveshafts were replaced, with 90% of these replacements carried out under warranty.

“We lie to people when we tell them that they just need to replace their Range Rover with a Tesla to save the planet”

The fault of the customers

Tesla’s Model 3 appears to be the model most affected by these recurring failures, despite modifications made to the incriminated parts. It wasn’t until 2022 that the company finally admitted that all reported major flaws had been fixed. However, the resolution of these problems comes following a long period in which Tesla preferred to blame drivers, frequently citing “misuse of the vehicle” or “previous shock”, according to information provided by the news agency.

According to the Archyde.com survey, the failure rate of Tesla cars is among the highest in the auto industry. Although other manufacturers such as General Motors and Toyota also have concerning failure rates, Tesla reportedly chooses to shift the blame to drivers to avoid covering warranty repair costs, except in cases where the liability of the company was indisputable.

However, the veil has been lifted on these practices, in particular thanks to the intervention of the Chinese, Norwegian and American authorities. China has ordered a massive recall of more than 18,000 Model S and Model

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These revelations would have prompted Tesla to put an end to these questionable practices. However, ongoing investigations might potentially lead to punitive measures in the United States, Norway, and even beyond, if a vehicle recall in Osla were to extend across Europe. These developments might represent a major blow to Tesla’s reputation and result in considerable costs for the company.

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