On January 28, the People’s Committee of Uong Bi City (Quang Ninh) said it had directed relevant agencies to capture employee information. Tung Lam Development Joint Stock Company act offensively to tourists in Yen Tu relic site.
Previously, Tung Lam Development Joint Stock Company temporarily suspended the work of security guards when they jumped on the bonnet of tourists’ cars when coming to Yen Tu.
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The image of a security officer jumping on the bonnet of a customer’s car at the Yen Tu relic site. |
In the past few days, social networks shared the image of a security guard of Tung Lam Development Joint Stock Company jumping up and lying on the bonnet of tourists’ cars at Yen Tu relic area.
The report of Tung Lam Development Joint Stock Company said that at 12:30 am on January 25, 2023 (ie the 4th of the Lunar New Year), an employee of the security and order team, Mr. Cu Manh Hung, was on duty. In order to direct passengers and separate traffic at the junction of Ha Kieu 2 bus station, there were 2 4-seater cars moving without instructions.
At that time, the number of vehicles in Ha Kieu 1 station was full, the staff instructed the traffic to move to Ha Kieu 2 bus station to avoid congestion at Ha Kieu 1 station.
Although the security staff instructed to separate the traffic according to the regulations of the station, the driver refused to follow the instructions and deliberately entered Ha Kieu 1 bus station.
The security staff stopped the car to remind the driver to follow the instructions, but the driver did not cooperate and took action to rush the car into the security staff, endangering the staff on duty and visitors. traffic on the road.
Due to the unexpected incident, the security staff might not control their emotions, handled improperly, leading to the act of lying on the car’s hood to prevent the driver, which caused an offensive image as shown in the video. posted on social media.
Upon receiving the information, the manager of the security team, Mr. Nguyen Van Nghia, was present to handle the incident by apologizing to the driver and passengers. Then assist visitors to get off at the spot and guide the car to return to the parking spot in Ha Kieu 2 wharf. Tourists and drivers followed the instructions of the security team manager.
Right at the end of the same day, the Board of Directors of Tung Lam Company held a meeting to summarize relevant information and listen directly to Cu Manh Hung’s staff to report the incident. After reviewing the incident, Cu Manh Hung’s employees themselves were seriously aware of their non-standard actions, which were inconsistent with the Company’s internal cultural and behavioral regulations, adversely affecting the image of the Company. businesses and destinations Yen Tu.
Mr. Hung wrote a review to admit his mistakes before the Board of Directors of the Company and asked for a deep experience not to repeat the same mistake.
In order to ensure that the incident is handled in an objective, deterrent and educational manner, Tung Lam Company temporarily suspends Cu Manh Hung’s employee and will consider the following disciplinary action.
Through the above unfortunate incident, Tung Lam Company realizes that it is necessary to draw deep experience, pay attention to internal training of corporate culture, job handling skills for employees more in order to serve tourists. Customers are getting better and better, worthy of Non sacred Yen Tu.
Entering the Yen Tu Spring Festival in 2023, the number of domestic and foreign tourists coming to Yen Tu relic and scenic area is increasing. Accordingly, Uong Bi city will continue to tighten the state management of tourism and festivals; corporate management to improve service quality, build a safe, cultural, civilized and polite tourism environment.
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