2023-07-17 13:11:25
Swiss Army
“It can’t be” – the army hotline was busy for three hours
F. (35) needs his army dossier for his new employer. When he wanted to request this on Monday, however, nobody answered the army hotline for hours.
Published17. Jul 2023, 3:11 p.m
F. waited on hold for more than 52 minutes during a phone call to the army.
Private
F. accuses the army: “It’s just not possible for an official body.”
20 minutes/Simon Glauser
According to army spokesman Stefan Hofer, staffing of the hotline is currently reduced due to holiday absences. “In addition, an internal further training course was taking place this morning at the same time.”
Ela Celik
In total, F. spent three hours on Monday in the army hotline queue.
Still, he reached no one.
The army spokesman explains why there were long waiting times.
F. from the canton of Zurich has to find his new employer present his army dossier. However, it seems impossible for the 35-year-old to achieve this on Monday morning. “I tried to reach someone on two different numbers – without success. I waited 52 minutes on a phone call before hanging up. Again and once more it was said that all employees are occupied. »
The man from Zurich has now lost his patience: “All in all, I was on hold for more than three hours. This can not be.” F. accuses the army: «At an official place it’s just not there. Very few people have time during the week to invest a morning to be able to ask a simple question.»
Nevertheless, the 35-year-old is not giving up. ‘I need my dossier. That’s why I now spend my day off phoning until someone answers.”
«Currently reduced cast»
According to army spokesman Stefan Hofer, the hotline is always manned during office hours. “Due to holiday absences, however, the occupation is currently reduced. In addition, an internal further training course was taking place this morning at the same time.»
The speaker cannot say whether such waiting times occur more often. “As with any hotline, there are times when you have to wait a while before you can speak to someone. We don’t have precise information on how long that takes on average in the army.” However, negative feedback is rare. Basically, Hofer recommends calling at off-peak times, because then you can get through better and, above all, faster.
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