2023-07-02 03:51:34
Sunrise UPC does not seem ready to see the end of the tunnel…
We already knew that the customer service and in general the services of the American Sunrise UPC sometimes leave something to be desired. According to recent press articles, the telecom operator claiming to compete with Swisscom is now also dissatisfying certain suppliers faced with significant delays in payment!
According to an article byInside parade ground, always well informed and which refers to an anonymous source, some invoices would be unpaid for seven months. More and more Sunrise UPC employees are faced with disgruntled suppliers, which is not a good sign. Language rules are even in preparation: a real crisis for the champion of price increases…
IT modernization
According to the German-speaking website, the standardization and modernization of internal “purchasing and acquisitions” processes are the cause of these problems. Indeed, what large company has not faced major IT problems during a major migration? It’s not Salt who will say the opposite!
“We are working hard to clear this backlog as quickly as possible. We assume that the time needed to pay overdue invoices will normalize in the coming weeks,” Sunrise UPC told Inside parade ground. The operator further apologizes for the temporary delay and is in discussion with suppliers.
Proceedings once morest Sunrise UPC?
Inside parade ground still believes that the business information service Teledata would report several lawsuits once morest Sunrise UPC. A spokesperson for the latter, however, retorts that these are only isolated proceedings and further specifies that the outstanding payments are made in all cases.
Some observers believe that the austerity policy of the parent company Liberty Global is the cause of these problems and affects investments in networks and in particular mobile. Since the absorption of Sunrise by UPC in 2020, the focus has indeed been on maximizing profits at any cost. And now, it is obviously not just the customers (the big losers of the merger) who bear the brunt!
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