Sun Heat Heater Recall: Safety Notice for Consumers
Table of Contents
Table of Contents
Potential Gas Leak Risk
The recall is prompted by a potential gas leak issue. According to the company, “Research has shown that the hose coupling supplied separately (from the heater to the gas hose) does not seal wholly, causing small amounts of gas to be released during use.” They further explain that, “If the heater is turned off without turning off the gas bottle, the space could fill with gas.This could lead to an explosion hazard.”Immediate Action Required
Sun Heat strongly advises consumers to promptly stop using the affected heaters. They urge customers to disconnect the heater from the gas bottle and ensure the gas bottle is properly closed.Free Repair Available
To resolve the issue,Sun Heat is offering a free repair service. Customers are asked to return the heater to their nearest Van cranenbroek store and report the issue to the technical service department. A replacement hose coupling will be installed, ensuring a proper seal and safe operation of the heater. A purchase receipt is not required for the repair.## Sun Heat Heater Recall: A Conversation About Safety
**Today we’re joined by [Alex Reed Name], a spokesperson from Sun Heat, to discuss the recent recall of their MCH120-280392 gas heater. Welcome, [Alex Reed Name].**
**[Alex Reed Name]:** thank you for having me.
**Let’s get right into it. This recall is due to a potential gas leak issue. Can you elaborate on the specifics of the problem?**
**[Alex Reed Name]:** Absolutely. Our research has shown that the hose coupling supplied separately with the heaters may not seal entirely. This can lead to small amounts of gas leaking during use.
**What are the potential dangers associated with this leak?**
**[Alex Reed Name]:** If the heater is turned off without also turning off the gas bottle, gas could accumulate in the space. In a worst-case scenario, this could create an explosion hazard. We are treating this matter with the utmost seriousness.
**What steps is Sun Heat taking to address this issue?**
**[Alex Reed Name]:** We’ve initiated a voluntary recall adn are offering a free repair service to all affected customers. They can return their heaters to any Van Cranenbroek store for a replacement hose coupling, which will ensure a proper seal.
**How can consumers identify if their heater is part of this recall?**
**[Alex Reed Name]:** Affected heaters have the model number MCH120-280392 (GH36 NL+BE), EAN 2010001280392, and serial numbers starting with 8017801002430XXXXX or 8017800006158XXXXX.
**What should consumers do if they own one of thes heaters?**
**[Alex Reed Name]:** We urge them to immediately stop using the heater, disconnect it from the gas bottle, and ensure the gas bottle is securely closed. Then,they should take their heater to the nearest Van cranenbroek store for a free repair.
**do you have a message for consumers who might potentially be concerned about this situation?**
**[Alex Reed Name]:** We understand this news may be alarming, and we sincerely apologize for any inconvenience or concern this may cause. The safety of our customers is our top priority.We are committed to resolving this issue swiftly and effectively.
**This is an vital recall affecting consumer safety. Do you think manufacturers have a responsibility to make their products inherently safer, even if it means sacrificing some cost-efficiency?**
**[Alex Reed Name]:**
## Archyde Exclusive: Sun Heat Issues Urgent Recall for Gas Heaters
**Archyde**: Joining us today is [Alex Reed Name], a representative from sun Heat, following the recent recall of their MCH120-280392 gas heaters. Thank you for being with us.
**[Alex Reed Name]:** Thank you for having me.
**Archyde**: This recall affects a notable number of heaters sold in the Netherlands and Belgium. Can you please explain the specifics of the issue?
**[Alex Reed Name]:** We recently discovered a potential gas leak risk associated with the hose coupling supplied with the MCH120-280392 model.Our research indicates that the coupling may not seal completely, possibly allowing small amounts of gas to escape during use.
**Archyde**: That sounds extremely concerning. What are the biggest dangers associated with this gas leak?
**[Alex Reed Name]:** The primary concern is the buildup of gas in a confined space if the heater is switched off without also turning off the gas bottle. This could, in the worst-case scenario, lead to a dangerous explosion hazard.
**Archyde**: This is crucial information for consumers who might have purchased this heater.What steps are you taking to address this safety risk?
**[Alex Reed Name]:** We are actively reaching out to our customers, urging them to immediately stop using the affected heaters. There are specific steps outlined on our website [include website URL] and in the official recall notice. We strongly recommend disconnecting the heater from the gas bottle and ensuring the bottle is properly closed.
**Archyde**: What options are available for affected customers?
**[Alex Reed name]:** We are committed to resolving this issue for all our customers. We are offering a free repair service. Customers can simply return their heater to the nearest van Cranenbroek store and report the issue to the technical service department. A replacement hose coupling will be installed swiftly, ensuring the heater’s safety.
**Archyde**: Can you clarify which MCH120-280392 models are affected?
**[Alex Reed Name]:** The affected heaters have the model number GH36 NL+BE and can be identified by their EAN [include EAN] and serial numbers beginning with either 8017801002430XXXXX or 8017800006158XXXXX.
**Archyde**: what message would you like to deliver to consumers who may have purchased these heaters?
**[Alex Reed Name]:** Safety is our top priority. We understand this situation may be concerning, but we urge all owners of the affected heaters to take immediate action by following the instructions outlined in the recall notice and on our website. We are dedicated to ensuring the safety of our customers and resolving this issue promptly.
**Archyde**: Thank you for your time and for speaking with us today. We hope this information will help raise awareness about this critical recall.
**[Alex Reed Name]:** Thank you for having me.
