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The consumer explains that she has requested help in all the media that the brand has but none of them attend her.
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He explains he wants to know where his order you placed in Soriana’s online store.
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These types of complaints on social networks are normal at this time.
Social networks have become the best ally of consumers, since these platforms have a great reach throughout the world, so exhibiting on it will be able to receive a faster response. It is the case of a Soriana consumer who flagged the brand on Twitter following not receiving her order from the online store and criticizing poor customer service.
According to data from the new report by We Are Social and Hootsuite, it revealed that there are currently 4.62 billion network users worldwide, which represents a year-on-year growth of more than 10 percent.
Likewise, the same study details that the number of users of Social media now equates to more than 58 percent of the world’s total population.
Soriana wins criticism for lousy customer service online
A consumer used her account in Twitter to showcase the Soriana brand due to the poor attention it has received from the firm’s online store.
The Internet user identified as @cynrockola explained that she has tried to request help through online customer service, or through Twitter or WhatsApp and has received poor service and her case has not been resolved.
As explained by the consumer, she wants to know where her order you placed in Soriana’s online store.
lousy service @TiendaSoriana online, lousy in online customer service, lousy on Twitter and lousy on WhatsApp ???????? damn Soriana and my order?
— Cynthia Peralta (@cynrockola) June 3, 2022
To date, the consumer has not received a response from the supermarket store’s Twitter account.
Let us remember that customer service can be one of the points by which a consumer can stop consuming or follow a brand. When we talk regarding customer service, they are all the actions implemented for customers before, during and following the purchase or of a product or service.
Likewise, specialists assure that good customer service is not only answering the user’s questions, but to help and anticipate what you need and cover your needs effectively.
Zendesk’s latest trends report details that 89 percent of consumers abandon a brand for its competitor following a single poor customer service experience. Como also shows that 75 percent of customers are willing to pay more to companies that provide a good customer experience.
These types of complaints are not the first to be registered on social networks once morest brands, since on one occasion a consumer exhibited the Sam’s Club and Walmart brands for poor online shopping service.
A second example of complaints is also that of a consumer who exhibited what misleading promotions are like in Sam’s Club and alerted the Federal Consumer Protection Agency (Profeco).
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
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