Although, since iOS 15.2, the Apple offer a feature called Digital Legacy (Digital Legacy) — which facilitates access to data from the device of a deceased loved one —, a man had the Denied access to your mother’s iPhoneas reflected by the WCVB Boston.
Although he fulfilled all the requirements and steps defined by Apple to have access to the device, Roger Goodman, son of the deceased woman, said that the company initially refused to release it.
When I found [o Digital Legacy]I thought it was a great idea to be able to configure [o iPhone] and have a smoother transition. The way we triggered the legacy status was by presenting a death certificate, the power of attorney that my mother had assigned so that I had control over other documents, and we also presented the royal will.
Apparently, the problem lay in an error message that said, “The Apple ID is not valid or not supported.” Goodman and her family suspect that activating Digital Legacy might have disabled her mother’s Apple ID.
So he tried other ways to get in touch with Apple, including online support, phone calls, and even a visit to an Apple Store. In all cases, he was unable to gain access.
Someone hasn’t really thought through the logistics of what happens when someone dies and what happens when they deactivate Apple IDs like that. I don’t know what else we might give them to prove it’s our phone to use.
After the report questioned Apple regarding the case, the company contacted Goodman and unlocked the iPhone – yes, simple as that. According to the information, the company said that there was an “error in its system”, but did not provide further details.
It wasn’t enough that it was already a complicated period for the family, Apple made the process even more difficult, huh?
via AppleInsider
