Solve grievances! OCPB. Answers. Do I have to pay service charge?
From the case of doubt and debate that going to a restaurant Do we have to pay a service charge or not?
Recently, the website of the Office of the Consumer Protection Board wrote that
Service charge can’t be paid?
Eating out is an activity that everyone probably does. Sometimes when eating in a hotel, in a mall, or in a big restaurant. Might find a free gift as a service charge, but now with some normal restaurants, I think. Some of you may feel that there is no need to pay. because they do not receive any special service from the restaurant In addition, some stores are designed for customers to serve themselves separately. In the past, there has been a hot issue in the online social world regarding this. It is widely criticized. Do consumers have to pay? Today, let’s answer questions regarding service charge.
Service charge is the service charge that the operator sells the product. Think more from consumers who come to use the service. It is the income that is shared with the service staff each month. It is considered part of the employee’s income. Now there may be the next question: If the service staff is not satisfied Can the customer ask for a refund of the service charge? In fact, the place where the service charge is too expensive.
I can’t find a reason. The government has an Act on Products and Services, Section 29, stating that if a seller sells goods in a manner that causes turmoil. Create a distorted marketing mechanism, exaggerating prices by explaining the reasons why the inflated prices cannot be charged. Punishable by imprisonment for not more than 7 years, a fine of not more than 1.4 hundred thousand baht, or both.
As for the appropriate service charge rate according to the law that the Department of Internal Trade is governed by, it must not exceed 10% because it is the price that most consumers are aware of and acceptable internationally. Although the consumer protection law does not directly address the service charge, there are related laws. Which is under the supervision of the Department of Internal Trade is the announcement on the need to show the price of goods or services according to the Act on the price of goods and services BE 2542, which states that the price of goods and services must be shown per unit price. Can have numbers in any language but request to have Arabic in it. The text must be in Thai language. In a manner that is clearly visible, open, can be read easily. to show consumers before deciding to buy a product or use a service This is the duty of the business operator to sell the product if it is not displayed or is only illegible. not complete is wrong is a fine of not more than 10,000 baht
The key point is Restaurants are obliged to put up signs showing everything to consumers in advance. Not just the price, but also the service charge, which may be indicated on the menu. Or post a notice in front of the shop, which does not have clear regulations that must be specified in any location. But the position must be clearly seen by the consumer, if it is not clear or complete, it is wrong. And consumers don’t have to pay because the store doesn’t show it.
In conclusion, if operators clearly show service charge to us, then we have to be clear in our own decision when choosing whether to go to the shop whether they are willing to pay or not. reality no reasonable clarification feel unfair Can inform information at Product Price Complaint Center Hotline Department of Internal Trade 1569 or Hotline OCPB 1166 which in addition to notifying the government social measures Spreading stories or warnings to society is a powerful thing. create a ripple effect for entrepreneurs to adapt in another way as well
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