To arrive at these figures, STIB worked at different levels: the length of the lines (a line that is too long is more likely to be less punctual on arrival), monitoring the development of the city and its impact on journey times, more frequent revision of timetables, adaptation of journey times/timetables if long-term construction sites have a strong impact on lines, the increase in own sites, the increase in the number of employees in responsible for the regulation and monitoring of vehicles in real time.
On the passenger side, the results of the annual barometer show that the rate of passenger satisfaction with vehicle punctuality (bus, tram and metro together) is increasing: it has gone from a score of 5.9/10 in 2011 to 6.9/10 in 2021 according to figures provided by STIB. Generally speaking, customers were always very satisfied with the services offered, giving STIB an overall score of 7.3/10.
Waiting times on the STIB network, whether for the metro, for the bus or for the tram, are quite short, and the frequencies increase every year, whether at peak hours, off-peak hours, weekdays, evenings or weekends. Travelers therefore have to wait less, or even very little, before they can get into a vehicle.
Since March 6, STIB has further increased the frequency of its fleet.
Et “very important thingrecalls Cindy Arents: STIB passengers have many sources of information to know the situation in real time on the network. Waiting times at stations and at bus and tram stops, website, mobile application, etc.“.