Singapore Airlines has been ordered to pay more than £2,400 (INR 213,585) to an Indian couple for causing them ‘mental torture’ after flying from India Singapore On their outbound flight, the business class seats did not recline.
According to a report in India Today, Indian nationals Anjali and Ravi Gupta’s seats malfunctioned and did not recline backwards, keeping them awake during the four-hour-and-50-minute journey from Hyderabad to Singapore.
India The couple, who flew to Australia after a brief stay in Singapore, paid around £638 (INR 66,750) per ticket.
There was a difference of about 460 pounds (48,750 Indian rupees) in the price of business class tickets compared to economy. An economy class ticket was 172 pounds (18,000 INR).
The Gupta family was reportedly offered 10,000 ChrisFlyer miles each but declined. ChrisFlyer Miles are points earned by members of Singapore Airlines’ frequent flyer program.
Ravi Gupta is the Director General of Police of the South Indian state of Telangana.
The District Consumer Disputes Redressal Commission in Hyderabad, Telangana ruled in favor of the Gupta family and ordered the airline to pay £460 (INR 48,750) to each complainant with 12% interest from May 23, 2023 until recovery. That is to return a total of 931 pounds (97500 Indian rupees).
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The airline was also ordered to pay £955 (INR 100,000) for causing mental and physical suffering to the Gupta family, as well as £94 (INR 10,000) to cover the costs of the complaint. ) should pay.
According to Deccan Chronicle, Gupta alleged in his complaint that he and his wife were treated like ‘economy class passengers’ except for extra legroom.
Singapore Airlines said it accepts the decision of the Hyderabad District Consumer Disputes Redressal Commission.
A spokesperson told The Independent: ‘Singapore Airlines can confirm that the automatic recline function on Mr and Mrs Gupta’s seats was faulty, but the manual recline function was working on their flight from Hyderabad to Singapore. There was no problem with his flight from Singapore to Perth.
The flight duration from Hyderabad to Singapore is usually around four hours. As the plane was full, Singapore Airlines staff unfortunately could not seat these passengers elsewhere in the business class cabin.’
It added: ‘Our staff were in regular contact with these passengers and offered to recline the seat manually if required. We apologize to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue.’
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2024-08-02 09:53:42
