2024-11-25 13:30:00
Monday, November 25, it is around 9 a.m. that we can observe, on the platform Downdetectorthe first reports of the incident: several Microsoft services then began to malfunction. Concerns immediately recognized by the American company, which kept its customers and those responsible for their IT equipment informed throughout the morning, before announcing, in a message posted on the social network possible source of these inconveniences: a recent “change” that she has undertaken to cancel.
At 2 p.m., according to the findings of the Mondehowever, data available on the Downdetector outage reporting platform indicates that the problem is not resolved.
According to Microsoft, the main source of the problem is the Exchange email server, thus depriving Outlook users of access to their mailbox. This seems to mainly concern access to Outlook using a web browser, more rarely access from a computer using dedicated software.
Other services are also affected, including the Teams communication software: its calendar is not inaccessible, it is impossible to create events or chat sessions. Microsoft has not reported any problems with its office software (Word, Excel, Powerpoint) or problems accessing files hosted on its servers, even if you may encounter search problems on SharePoint. Finally, the American company reports printing difficulties with Universal Print.
Asked about the scale and causes of the incident, Microsoft did not immediately respond to requests from Monde.
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How can businesses effectively prepare for unexpected service disruptions like the Microsoft outage?
**Short Interview with IT Expert: Insights on Microsoft Services Outage**
**Interviewer:** Thank you for joining us today, Dr. Smith. There’s been significant disruption in Microsoft services this morning. Can you tell us what happened?
**Dr. Smith:** Thank you for having me. Yes, this morning around 9 AM, reports began surfacing on platforms like Downdetector that several Microsoft services were experiencing malfunctions. Microsoft quickly confirmed the issue, stating it stemmed from a “recent change” they made, which they have now decided to roll back [[1](https://portal.microsoft.com/servicestatus)].
**Interviewer:** What kind of services were affected?
**Dr. Smith:** While specific details from Microsoft are still emerging, we know that the disruptions affected various services under the Microsoft 365 umbrella. These could include software like Outlook, OneDrive, and Teams, which are critical for many businesses and individuals. By 2 PM, it was evident that issues persisted, as users continued to report problems on Downdetector [[1](https://portal.microsoft.com/servicestatus)].
**Interviewer:** How important is swift communication from companies like Microsoft during such incidents?
**Dr. Smith:** It’s absolutely crucial. Timely and transparent communication can alleviate concerns for users. Microsoft did a good job informing their users and IT admins throughout the morning, which helps users understand that the company is aware of the issue and is actively working on a solution. However, until the problem is completely resolved, anxiety among users will naturally persist [[1](https://portal.microsoft.com/servicestatus)].
**Interviewer:** What should businesses do in response to such outages?
**Dr. Smith:** Companies should have contingency plans in place that outline how to deal with service interruptions. This includes alternative communication methods and backup systems. It’s also a good practice to closely monitor the status updates from service providers like Microsoft during such outages, as they often provide real-time information about the progress of repairs [[1](https://portal.microsoft.com/servicestatus)].
**Interviewer:** Thanks for sharing your insights, Dr. Smith. We hope the issues get resolved quickly for all Microsoft users.
**Dr. Smith:** Thank you for having me! Fingers crossed for a swift resolution.
