Asuncion, IP Agency.- The Consumer Protection Secretariat (Sedeco) offers digital tools so that all citizens can access the consumer protection service and conciliatory hearings. So far this year, G. 1.5 billion has already been recovered in favor of users.
The head of the agency, Sara Irún, said that there is a WhatsApp line, a form on its website and social media, in addition to receiving complaints in person.
“Consumers have 24/7 access to this consultation area and we are also providing more staff to this mission area, because queries and complaints are a daily occurrence. You are a consumer and you have to know what is appropriate or not, what your rights are. So this is an area where we are focusing a lot of resources,” he said in conversation with government spokesperson Paula Carro.
Sedeco receives around 800 queries a month that can be formalized as complaints. The main complaints received by the Secretariat are about poor service, lack of information, undue charges, automatic contract renewal, unilateral price variation or other contract conditions.
He recalled that unilateral changes in price or contract terms are prohibited by law.
With notification to the company and the subsequent conciliation hearing, around 80% of the claims are resolved. To facilitate this task, Sedeco implemented virtual conciliation hearings.
“If it is not resolved at that stage, it will be passed on to Legal Affairs to see if it corresponds to an administrative summary with longer legal deadlines, but we try to focus on conciliation, on giving the consumer a quick solution to their problem,” he said.
#Sedeco #aims #consumer #protection #accessible #citizens
2024-09-06 18:28:59
Table of Contents
Sedeco: The Consumer Protection Secretariat of Paraguay
In Paraguay, the Consumer Protection Secretariat, also known as Sedeco, plays a vital role in protecting the rights of consumers and ensuring fair business practices. As an institutional arm of the government, Sedeco is committed to providing digital tools and services to facilitate consumer protection and conciliatory hearings.
Mission and Vision
Sedeco’s mission is to promote and protect consumer rights, ensuring that businesses operate fairly and transparently. The organization’s vision is to create a fair and just marketplace where consumers can make informed decisions and businesses can thrive.
Contact Information
Sedeco’s head office is located at Cap. Pedro Villamayor esquina Tte. 1º Teófilo del Puerto, Asunción, Paraguay. The organization can be reached by phone at (+595 21) 52 44 55 or by email at consultas@sedeco.gov.py [[1]]. Sedeco is also active on social media, with a Facebook page that provides updates on its activities and services [[3]].
Services and Complaints
Sedeco offers a range of services to consumers, including a WhatsApp line, a form on its website, and social media channels where complaints can be lodged. Consumers can also visit Sedeco’s office in person to file a complaint or seek assistance. According to Sara Irún, the head of Sedeco, the organization receives around 800 queries a month that can be formalized as complaints [[2]].
Common Complaints
The most common complaints received by Sedeco include poor service, lack of information, undue charges, automatic contract renewal, unilateral price variation, and other contract conditions. Sedeco is committed to addressing these complaints and ensuring that businesses operate in accordance with the law.
Recovery of Funds
So far this year, Sedeco has recovered G. 1.5 billion in favor of consumers, a testament to the organization’s effectiveness in protecting consumer rights.
Importance of Consumer Education
Sedeco believes that consumer education is essential in protecting consumer rights. The organization is committed to raising awareness about consumer rights and responsibilities, and providing resources to help consumers make informed decisions.
Conclusion
Sedeco is a vital institution in Paraguay that plays a crucial role in protecting consumer rights and promoting fair business practices. With its digital tools and services, Sedeco is making it easier for consumers to access its services and report complaints. By promoting consumer education and awareness, Sedeco is helping to create a fair and just marketplace where consumers and businesses can thrive.
References:
Sedeco: The Consumer Protection Secretariat of Paraguay
In Paraguay, the Consumer Protection Secretariat, also known as Sedeco, plays a vital role in protecting the rights of consumers and ensuring fair business practices. As an institutional arm of the government, Sedeco is committed to providing digital tools and services to facilitate consumer protection and conciliatory hearings.
Mission and Vision
Sedeco’s mission is to promote and protect consumer rights, ensuring that businesses operate fairly and transparently. The organization’s vision is to create a fair and just marketplace